Group clinical Service Manager Urgent care

South London and Maudsley NHS Foundation Trust; Lewisham; On-site; GBP 72,000 - 84,000; Full time

Job summary

A major healthcare organization in Lewisham is looking for a Group Clinical Service Manager for Urgent Care. This role requires overseeing service delivery, ensuring patient safety, and managing clinical teams to maintain high care standards. Candidates should have a Bachelor's degree and a strong background in senior management within mental health or social care. The position offers a salary range of £72,921 to £83,362 per annum, with excellent benefits and development opportunities.

Benefits

Generous pay and pensions

Flexible working options

Career development programs

Competitive car lease deals

Keyworker housing

NHS discounts

Qualifications

• Expertise at Senior Management level within mental health or social care.
• Proven track record of managing change and developing clinical services.
• Strong multi-professional collaboration experience.

Responsibilities

• Ensure service delivery aligns with budget and identifies commercial opportunities.
• Recruit, motivate, and train the workforce for high quality care.
• Demonstrate assurance for under- and post-graduate training delivery.

Skills

Understanding of healthcare provision and NHS policies

Collaboration with multi-professional teams

Management of clinical services and change

Education

Bachelor's Degree in a relevant discipline or equivalent experience

Job description

Group clinical Service Manager Urgent care

The closing date is 01 January 2026

South London and Maudsley NHS Foundation Trust

The Group Service Manager role will be responsible for the daily management of nominated services within the Operational Directorate. They are responsible for ensuring delivery of all aspects of their services and will provide day to day leadership to their teams. They will provide line management to Clinical Service Leads within your group, ensuring their services deliver the highest standards of care to our patients/service.

For urgent care services this includes demand and capacity and optimising Length of Stay through facilitating discharge, identifying effective alternative pathways to admission and active crisis response, supporting people to remain in the community, reducing delayed clinically ready for discharge and responding to super-stranded patients' groups including those on acute mental health wards with a Learning Disability or Autistic people.

For further details please see attached advertisement.

Main duties of the job

Responsibilities:

Working closely with the professional heads and the Executive team to provide demonstrable assurance that the quality of the clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards. This will include investigations into serious incidents, complaints and staffing issues, appraisal, supervision and training of staff, compliance with mandatory reporting and assurance that the environment is fit for purpose.

Working closely with the Operations Directorate Deputy Director and other professionals, develop a clear integrated care pathway with effective evidence based interventions. To review the effectiveness of the pathway and use lean thinking to eliminate waste, ceasing interventions that are no longer effective and increasing those that are. Responsible for writing business cases and leading staff and stakeholder consultants as required. To demonstrate cost effectiveness and to measure outcomes against care pathways standards. Also to provide demonstrable assurance that there is a systematic engagement of service users and carers throughout the process.

About us

Benefits offered by SLAM:

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It's important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
• Work life balance, flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
• Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as leadership, mentoring, coaching, positive people management, collective leadership and other talent programmes
• Car lease, our staff benefit from competitive deals to lease cars
• Accommodation, eligible staff benefit fromkeyworker housing which is available on selected sites
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands through Health Service Discounts website.

Job responsibilities

To ensure the services are delivered using the resources available and to identify commercial opportunities to achieve further income. Ensure that services operate within budget and taking action where necessary to manage this.

Working with the Clinical and Deputy Director to recruit, motivate and train the workforce. To be able to demonstrate that staff have the appropriate skills and training to deliver high quality care. To appoint team leaders with the appropriate competencies. To be visible and available and to manage the performance of clinical leaders to ensure excellent clinical outcomes and good levels of engagement.

To provide demonstrable assurance that the delivery of under- and post-graduate training to all professions takes place and to ensure that the environment is fit for this purpose by monitoring feedback and acting on this.

Person Specification

Educational Qualification

• Bachelor's Degree (in relevant discipline) or equivalent experience

Experience

• Expertise at Senior Management level across a range of subjects within a mental health or social care setting.
• Proven track record of managing organisational change and development of clinical services
• Strong record of multi-professional collaborator

Knowledge / Skills

• Understands the principles relating to contractual arrangements/Service Level Agreements (SLAs) with commissioners
• Broad understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health.
• Able to work collaboratively with professional leads and other managers to ensure safe and effective practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South London and Maudsley NHS Foundation Trust

£72,921 to £83,362 a yearper annum inclusive of HCAS