Customer Service Adviser jobs in United Kingdom

Company: Alstom

Location: This role can be based either at Widnes, Oxley or Derby

Appointment Basis: Graduate

Apply by: 30th January 2026

Salary + Benefits: £32,800

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

This is an opportunity to join a world-leading engineering company through a well-established 2-year Graduate Development Programme. You will work alongside experienced professionals and receive strong support, mentoring and coaching while developing against IMechE competencies, with the aim of achieving chartered or incorporated mechanical engineer status.

The programme includes placements across multiple departments to build a broad understanding of the business. Placements are planned with your Line Manager and Mentor to support development and provide a varied, rewarding experience.

After completing the scheme, you will move into a first Appointment role with staged responsibility, progressing from managing individual tasks to work packages and small projects. Ongoing on-the-job learning is supported by a modular development programme, helping you work towards a relevant professional qualification.

We’ll look to you for:

• Alstom modernisation projects and tenders
• Technical support for train fleets in service
• Technical support for any potential new build train projects
• Developing designs that meet specification requirements for functionality, safety, reliability and cost
• Integrating mechanical systems
• Producing additional documentation to support the procurement, manufacture, installation, testing and approval of the design
• Preparing for and participate in design reviews covering work undertaken by the individual and by others
• Participating in validation testing and inspection of first components
• Ensuring materials selected are compliant to relevant standards and fit for purpose
• Supporting production staff in ensuring first vehicle build is undertaken correctly
• Investigating and resolve problems found during production

You will need a minimum of 2:1 BEng or MEng in Mechanical Engineering, Maths or Physics

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Excellent problem-solving skills, a can do attitude and a passion for making things happen
• Sound technical knowledge and understanding
• Responsibility and professional commitment
• Communication and inter-personal skills

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

As part of the application process, you will need to answer a series of mandatory questions; please allocate a few minutes in going through them and answering, as they are the first sift process. The recruitment process includes online tests, assessment centre, competency interview. You will be contacted via email if you are successful at each stage.

We wish you the best of luck for all the steps and look forward to getting to know you!

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.