Service Team Manager

B&Q; Ash; On-site; GBP 60,000 - 80,000; Full time

Job summary

A home improvement retailer in Ash, England is seeking a Service Team Manager to drive service excellence and create a high-performing team. Your responsibilities will include overseeing the checkout team, ensuring compliance and safety standards, and inspiring your team to prioritize customer satisfaction. The ideal candidate will have strong emotional intelligence and a passion for problem-solving. A competitive salary, along with a fantastic benefits package, including a pension scheme and holiday time, is offered.

Benefits

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Strong emotional intelligence and ability to influence others.
• Experience in leading teams and shaping customer experiences.
• Ability to oversee safety, security, and compliance routines.

Responsibilities

• Lead the store's checkout team for excellent service.
• Shape customer experience through team leadership.
• Inspire a high-performance culture focused on customer satisfaction.

Skills

Customer obsession

Emotional intelligence

Problem-solving

Objective review abilities

Job description

What\u2019s the job?

A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It\u2019s B&Q\u2019s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth. In this role you will :

• You\u2019ll lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
• Inspire the Make Every Customer Count agenda as a daily habit with the wider store team.
• Oversee safety, security & compliance routines across the store through your shift lead team.
• Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.

What we need :

Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities :

• Obsessed about our customers and listening to them.
• Objective and can slow down and really look at things with a clear view. reviewing safety compliance.
• You have strong emotional intelligence and thrive in influencing others.
• You love to problem solve and can take others with you.
• Confident to agitate when needed and deliver feedback to all audiences.

What\u2019s in it for me?

As part of a great team, you\u2019ll be valued for who you are.We\u2019re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes :

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact for any recruitment adjustments.

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