Customer Service Adviser jobs in Regno Unito

We are looking for an experienced and commercially driven Ecommerce National Account Manager to manage and grow relationships with leading e-commerce retailers such as Amazon.

Based in Greater London, the role focuses on delivering profitable sales growth through best-in-class account management, strategic planning, and effective execution of trade activations. The successful candidate will act as a key partner to both internal stakeholders and external e-retailers, ensuring strong alignment with brand strategies and commercial objectives.

This role offers hybrid working and a bonus structure.

• Build and implement long-term strategies across assigned accounts to drive brand growth and market share.
• Develop, deliver, and monitor annual account plans, aligned with both brand strategies and customer objectives.
• Manage day-to-day Amazon operations, including sales reporting, operations tracking, content management, and chargeback resolution.
• Own the Amazon merchandising and event calendar, liaising with Vendor Managers on upcoming opportunities.
• Build strong relationships with Amazon Vendor Managers and AVS teams to drive sustainable growth.
• Negotiate annual terms and agreements, ensuring delivery of commercial targets.
• Identify new opportunities and mitigate risks through strategic planning and financial analysis.
• Propose and manage effective range planning with e-retailers to maximise productivity and visibility.
• Deliver trade activation plans designed for sustainable growth as well as product launches.
• Monitor sales performance and stock levels, ensuring accurate forecasting and timely deliveries.
• Oversee execution of new product development launches, ensuring on-time and accurate delivery.
• Act as the primary contact for key e-commerce retailers, building strong, collaborative partnerships.
• Provide regular insights, performance updates, and recommendations to internal stakeholders.

• Previous experience as a Sales or Account Manager within FMCG, beauty, fashion, or related consumer industries.
• Proven track record of managing Amazon or other leading e-commerce retailers.
• Strong knowledge of Amazon Vendor Central and e-commerce trading environments.
• Commercially astute with excellent analytical and numerical skills.
• Natural relationship builder with strong interpersonal skills.
• Results-driven, proactive, and adaptable in a fast-paced environment.
• Strong negotiation and influencing ability.
• Excellent presentation and communication skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• £55000 - £60000 per annum + excellent company benefits