Regional Technical Services Manager

Altro; Norton; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading flooring solutions provider in the UK is seeking a Regional Technical Services Manager to join its team. In this full-time role, you will provide technical support, run training sessions for contractors, and ensure product installations are successful across the London area. The ideal candidate will have solid experience in installing flooring products and possess great communication skills. Additionally, benefits include enhanced leave options, a defined contribution pension scheme, and opportunities for continuous learning.

Benefits

Enhanced family-friendly benefits

25 days plus bank holidays

Exclusive discounts

Comprehensive training

Defined contribution pension

Life Assurance

Onsite health services

Volunteer day

Social events

Retirement planning support

Free eye tests

Long service awards

Free parking

Hybrid working flexibility

Car allowance

Private medical scheme

Qualifications

• Solid experience installing flooring and walling products.
• Great communication and presentation skills.
• Organised, proactive, and comfortable with regional travel.
• Team player who is also confident working independently.
• Curious, creative, and always looking for ways to improve.
• Experience with Whiterock or similar products is a bonus.

Responsibilities

• Visiting customer sites to offer technical support and advice.
• Running training sessions for contractors on-site and in the classroom.
• Supporting big installations and resolving issues.
• Demonstrating products at events and customer meetings.
• Working closely with sales and product teams to share feedback.
• Supporting the European team and joining international calls.

Skills

Installation of flooring and walling products

Communication skills

Presentation skills

Organisational skills

Proactivity

Team collaboration

Independent working

Curiosity and creativity

Job description

About the Role

Due to two of our long standing members of staff retiring next year, we're looking for someone to join our Technical Services team at Altro as a Regional Technical Services Manager, covering the London area. If you're hands‑on, love solving problems, and enjoy working with people, this could be a great fit. The role is full time and will involve supporting our customers with technical advice, training, and site visits. You'll be the face of Altro out in the field—making sure our products are installed properly, helping contractors get the best results, and feeding back ideas to our product development teams.

What you'll be doing

• Visiting customer sites to offer technical support and advice
• Running training sessions for contractors (on‑site and sometimes classroom‑based)
• Supporting big installations and helping resolve any issues
• Demonstrating our products at events and customer meetings
• Working closely with our sales and product teams to share feedback and ideas
• Occasionally supporting our European team and joining calls with colleagues in the US and APAC

Benefits

• Enhanced family‑friendly benefits – Maternity, Paternity and Shared Parental Leave
• Holidays – 25 days plus bank holidays, with the option to buy more
• Employee Benefits Hub – exclusive discounts with retail partners
• Learning and Development – comprehensive in‑house training, coaching and access to external courses
• Pension – defined contribution scheme, minimum 4% matched by company up to 6% based on length of service
• Life Assurance – coverage up to four times your annual salary
• Occupational Health – Sick Pay and onsite occupational health service
• Employee Assistance Programme – 24‑hour helpline, confidential support via phone, online or in‑person, available to staff and household members
• Volunteering – paid day per year to volunteer for a healthcare‑related charity
• Social Events – variety of group events including the company Christmas party
• Retirement Planning – advice and support for transition to retirement
• Eye Care – free eye tests
• Long Service awards for all employees
• Parking – free car parking at all sites
• Hybrid Working – flexibility around home and office working
• Car Allowance – certain positions entitled to allowance
• Private Medical Scheme – cover depends on your role

Requirements

• Solid experience installing flooring and walling products
• Great communication and presentation skills
• Organised, proactive, and comfortable with regional travel
• Team player who is also confident working independently
• Curious, creative, and always looking for ways to improve
• Experience with Whiterock or similar products is a bonus

If this sounds like your kind of role, we'd love to hear from you. Apply now and help us continue to deliver the best technical support in the industry.