Customer Service Adviser jobs in United Kingdom

An opportunity has arisen for a Regional HSE Advisor to join the team at Galliford Try within our Specialist Services Business. Ideally, you will be based in or around the Solihull area and will have the opportunity to travel across multiple sites/projects in the Region.

• Promote a positive HS&E culture which is consistent with Galliford Try's Challenging Beliefs, Affecting Behaviours programme and business leadership ambitions.
• Collaborate on planning matters with design, engineering and delivery teams on all HS&E matters which may affect the project.
• Attend any project Pre-Construction (Tender and bid) meetings to support reducing HS&E risk, as appropriate
• Assist the pre-qualification process of sub-contractors applicable to their project or business scope where necessary via company on-boarding system.
• Attend contractor 'Pre-Start' meeting when the work activity is deemed higher risk, as appropriate.
• Contribute to and review project significant risks, assisting in the development of the Construction Phase Plans (CPP) and all associated documentation as required.
• Provide technical and specialist guidance to line and site management in the implementation of HS&E programmes and initiatives.
• Assist in development and implementation of key process mapping or improvement plans.
• Undertake SSER inspections on at least a monthly basis or as the BU demands, recording findings, advising management as appropriate and conducting follow up visits or audits within designated timescales.
• Monitor site compliance with statutory HS&E responsibilities and the business management system regarding HS&E and client expectations.
• Review site procedures and practices as required and provide reports to the management team as appropriate.
• Carry out and / or support business units in 45001 / 14001 internal and external audits. Support the BU with the collation of corrective action plans as appropriate and subsequent systems development and enhancement activities.
• Lead in HS&E incident investigations. Involvement with regulatory bodies in the management of safety incidents.
• Assist the operational teams during incident investigations to identify root causes and recommendations to prevent reoccurrence.
• Monitor and manage incident reports within the designated timescale and manage close out on the Galliford Try ActiveSHEQ system.
• Oversee the collation of working hours / statistics each month and record on to ActiveSHEQ as required.
• Contribute to the development of Management / statistical reports in a timely manner and, where required, present to the relevant Board.
• Attend progress meetings and provide updates on performance.
• Report to project management teams on a regular basis and attend meetings as required for and on behalf of the project team.
• Manage and deliver the HS&E aspect of the business unit induction process.
• Deliver HS&E related training.
• Escalate and report any HS&E concerns to the BU Managing Director and respective Head of HS&E.
• The Regional Advisor will support all Specialist Services Business Units (Digital Infrastructure, Asset Intelligence, Oak Specialist Services, Facilities Management), supporting the relevant Lead Advisors and their Business Units with activities extending to systems/process development as well as influencing and managing in the operational field with site teams. The Regional Advisor will therefore be expected to have and continually develop a broad range of competencies with an agile disposition to ensure the division is fully supported.
• This is not an exhaustive list of duties. Note - Advisors appointed to Frameworks / Joint-Ventures may have additional, specific duties.

• Aware of individual Health and Safety responsibilities and adheres to company health and safety policy and procedures
• Working knowledge of the GT standards and supporting documents
• Specialist working knowledge where required e.g. Water/Highways/Piling
• Proficient user of the ActivSHE database
• Able to demonstrate alignment and work in line with the Galliford Try values - Excellence, Passion, Integrity and Collaboration
• Good communication skills with the ability to communicate with a wide range of stakeholders
• Knowledge or awareness of behavioural safety programmes
• Confidence/ability to facilitate learning and have good presentation skills
• Able to communicate effectively at all levels, including with site teams and subcontractors
• Fully conversant with the Microsoft suite of packages
• Report writing proficiency
• Ability to travel and support other BU / projects

• Relevant HS&E experience in a similar industry
• NEBOSH Construction or General Certificate
• Member of IOSH (TechIOSH as a minimum) or IIRSM
• Full Drivers License

• GradIOSH or CMIOSH/Working Towards
• Level 6 Diploma- NCRQ or NEBOSH
• Appropriate CSCS Card e.g. Professional Status Card

You will also be able to demonstrate the following key attributes.

• Desire to understand and promote the Company purpose, vision, values and culture
• Organised, structured and professional, with a passion for excellence, striving to delivering the best
• Flexibility, resilience and the ability to influence and build relationships with key stakeholders. Demonstrating strong ethical standards with openness and honest
• Commitment to the provision of excellent customer service, passionate, committed and enthusiastic in all that you do
• A self-starter with a can-do attitude and a desire to pick up new challenges. Dedicated to working together to achieve results

With an impressive order book of over £4.1 billion we are one of the industry's leading principal contractors, affording you the opportunity to work on some of the UK's most exciting projects offering you stability as well as the chance to stretch your capabilities and realise long held career goals. You will be joining diverse teams working at a high professional level with exceptional levels of commitment. With an ambitious strategy, we\'re poised for further growth and success, so if you\'re committed, talented and enthusiastic, Galliford Try is the right place for you.

We are committed to maintaining the physical and mental wellbeing of all our people, through our \'Be Well\' programme which offers discounts on certain products, advice and support for a range of issues.

We invest in high-quality training for employees of all levels, from our leadership development framework to our apprenticeship programmes. Through our Career Paths initiative, individuals receive tailored training and support to fulfil their potential.

Our industry is all about creating talented teams that excel in their areas of expertise. As an employer, we know you are most motivated to give your best when you feel valued and engaged.

Our Agile Working programme empowers you with flexibility in when, where and how you work. Where appropriate, site and office-based employees can take advantage of a wide variety of working practices, offering different amounts of structure, regularity and flexibility to suit your needs as well as those of your wider team.

We put our people first and our benefits package reflects that by offering a comprehensive range of attractive options to help support your career on top of a competitive salary.

• Generous holiday entitlement, increasing with years of service, plus the opportunity to purchase further holidays
• A wide range of corporate discounts
• Cycle to Work schemes
• Comprehensive pension plan
• Regular Save as You Earn share purchase scheme
• Private medical scheme options are available for all salaried employees and our employee assistance programme also provides free 24/7 support to those who need it
• Paid for yearly membership to one recognised professional association relevant to your role

Galliford Try is one of the UK's leading construction groups with a vision to continuously be a people-orientated, progressive business, driven by our values to deliver lasting change for our stakeholders and the communities we work in.

Our purpose is to improve people's lives through building the facilities and infrastructure that communities need, providing opportunities for our people to learn, grow and progress, working with our supply chain to promote the very best working practice and caring for the environment in which we work.

We do this by holding true to our values, delivering excellence for our clients and the community, being passionate about our role in providing vital services, putting integrity at the heart of our business by doing the right thing, and collaborating with our clients, supply chain and stakeholders to deliver lasting change and long-term value.

For more information on this role or to enquire about other positions available within our Specialist Services business please contact Chloe Phillips on chloe.phillips@gallifordtry.co.uk.

Galliford Try welcomes applications from candidates who would like to work full-time, reduced hours or flexibly and this will be discussed in more detail as part of the recruitment process.

We encourage, and would be grateful if, you could confirm any requirements we can reasonably fulfil to make this application a positive experience for you.

Dont meet every requirement of the role? ... if you're excited about this role but your past experience doesn't align perfectly with every requirement of the role, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

As a Disability Confident employer, we have committed to offer an interview to any candidate with a long-term health condition or disability that meet the essential criteria for the advertised position. Please contact the Resourcing Partner listed within the job advert if you believe this applies to you. We will also take the opportunity to discuss any adjustments required for your interview.

A full job description for this role is available upon request.