Service Quality Specialist

ZipRecruiter; Maney; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive retailer in the United Kingdom is seeking a Service Quality Specialist. In this role, you will ensure high standards in the aftersales department by providing technical support and managing repair progression. The ideal candidate will have strong technical knowledge, attention to detail, and the ability to effectively communicate with the aftersales team. The position offers competitive salary and benefits, including 33 days of holiday and exclusive company discounts.

Benefits

33 days annual leave

Birthday off

Tailored training opportunities

Cycle to work scheme

High street discounts

Qualifications

• Strong attention to detail for quality checks.
• Solid technical knowledge related to repairs and maintenance.
• Ability to quickly absorb and communicate information effectively.

Responsibilities

• Provide technical support and guidance to Technicians.
• Manage technical repair progression and ensure quality standards.
• Coach and develop Vehicle Technicians and Service Advisors.

Skills

Technical knowledge

Attention to detail

Communication skills

Process-driven mindset

Enthusiasm for learning

Job description

Overview

Service Quality Specialist

Stratstone

Porsche Centre - Sutton Coldfield

Competitive salary with bonus pension, critical illness pay, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services

As Service Quality Specialist, you’ll be joining the Porsche Sutton Coldfield team, that reports directly to the Service Leader. You’ll be accountable for ensuring the entire aftersales department deliver the highest standards of work and customer satisfaction, by ensuring technical repairs, warranty and productivity are to the highest standards

Role purpose

What’s it all about:

• You’ll be providing technical support & guidance to Technician and Service advisors, whilst ensuring the workshop process are in line with Porsche Service Process
• You’ll manage technical repair progression by usage of systems and process
• You’ll be in control of PCSS coding & documentation quality standards
• You'll manage and maintain PCGB warranty standards
• You'll be coaching and developing Vehicle Technicians and Service Advisors in the latest Porsche Systems

Required profile

What are we looking for, the person:

• You’ll have a strong attention to detail when carrying out quality checks
• You’ll have a strong technical knowledge and must be process driven
• You’ll be enthusiastic to learn & develop with new systems and technology
• You’ll be able to absorb information quickly and effectively communicate this with your aftersales team

Benefits and culture

Life at Stratstone;

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.