Service Design Consultant

CVM & Analytics Consulting; City Of London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading consulting firm is seeking an experienced Service Design Consultant for a 3-month remote contract. The role involves designing a new end-to-end buying experience in a project for a major energy provider. Responsibilities include shaping customer journeys, mapping services, and producing service blueprints. Candidates should have a strong UX background and experience in corporate environments. The role offers £600–£700 per day, outside IR35, with occasional meet-ups in London.

Qualifications

• Senior-level Service Designer with UX and/or user research background.
• Experience in large-scale corporate environments like banking or energy.
• Comfortable in high-velocity, ambiguous situations.

Responsibilities

• Shape initial customer journeys based on research.
• Partner with stakeholders for trial readiness.
• Map end-to-end services and identify integration points.
• Produce service blueprints and artefacts.
• Solve delivery challenges with a pragmatic mindset.

Skills

UX design

User research

Service blueprinting

Stakeholder alignment

Agile methodologies

Job description

Service Design Consultant|3-Month Contract | £600–£700/day (Outside IR35) | Remote (occasional London meet-ups possible)

We’re supporting a leading energy provider on a confidential project that requires an experienced Service Designer to design a new end-to-end buying experience for customers that blends energy and non-energy services in a seamless, customer-first way.

You’ll join a fast-paced discovery project, working alongside an experienced in-house strategy and service design team and a third-party partner to bring this innovative new proposition to life, with a market trial expected in the coming months.

What you’ll be doing:

• Shaping and developing initial customer journeys based on existing research and concepts
• Partnering with internal stakeholders and external collaborators to make the proposition trial-ready
• Mapping end-to-end services, identifying functional requirements and integration points
• Producing clear service blueprints and artefacts to drive alignment and decision-making
• Applying a hands-on, pragmatic mindset to solve delivery challenges in real time

What we’re looking for:

• A senior-level Service Designer with a strong UX and/or user research background
• Proven experience working in large-scale, corporate environments (e.g. banking, energy, utilities)
• Comfortable operating in high-velocity, ambiguous environments – someone who can just get stuck in
• Skilled in crafting detailed service blueprints, and aligning stakeholders quickly
• A consultant with a conscience, someone who genuinely cares about doing good work for customers
• A credible, calm, and mature communicator who others can trust and rally behind