Trainee Service Desk Consultant

SC ASCENDI INC.; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A Managed IT Services provider in Newcastle upon Tyne is seeking a Trainee Service Desk Consultant. This full-time position offers a structured training program to develop technical skills and advance within the company. Responsibilities include resolving 2nd line technical issues. Benefits include salary of up to £25k plus bonuses, flexible working options, and ongoing development opportunities.

Benefits

Employee benefits trust

Company bonus scheme

Life assurance

Contributory pension scheme

Healthcare and cash plan

Cycle to work scheme

Employee discounts

Paid CSR days

Company sick pay

Enhanced maternity and paternity pay

Qualifications

• Strong communicator and customer-focused.
• Must have experience in a service desk or internal IT environment.
• Graduated or studied in a technical-related field.

Responsibilities

• Resolve 2nd line technical issues over the phone and on-site.
• Progress through a structured training programme to become a technical expert.

Skills

Strong communication

Customer focused

Problem solving

Self-starter

Education

Technical-related degree or qualification

Service desk or internal IT experience

Job description

Overview

Job Title: Trainee Service Desk Consultant

Location: Newcastle upon Tyne

Salary: Up to £25k per year + bonus

Job type: Full Time, 12 Months Fixed Term

As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract. Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Service Desk role with a salary increase to 28k + bonus. As part of the Service Desk Team you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members. This position is based in our Team Valley office in Newcastle upon Tyne. Please note that if you require future sponsorship then we are unable to consider you for this role.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our recent accreditation as a 'Great Place to Work' in addition to being placed on the '2024 UK\'s Best Workplaces in Tech' list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

• Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
• Our open and honest culture where feedback is taken on-board and acted upon
• Our social events - annual all expenses paid 'TSG Festival' and team building funds
• Two paid CSR days per annum that you can use to support the community
• Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
• Our responsibility to the environment as we work towards net carbon zero
• Flexible working opportunities including home working and hybrid options
• Annual salary benchmarking
• Excellent progression opportunities, training and support, including recognised qualifications

Knowledge, Skills & Experience

Role

To be successful in this role you must be a strong communicator who is customer focused. A self-starter who is willing to learn, and a confident problem solver. Previous experience in one of the following is essential:

• Service desk or internal IT environment
• Graduated, or recently studied a technical related degree, qualification or apprenticeship
• In addition to one of the above you must have some customer experience

Your behaviours

• Enthusiastic with a drive for self-development to proactively improve your skillset
• Demonstrates commitment to the role, the team and company, and will go the extra mile when required
• High initiation, challenge focused with a good focus on detail
• Creative whilst reacting positively to new challenges and change
• Team player, although also able to work on your own
• Excellent customer facing skills, ability to think on your feet and apply technology to business functions in a consultative manner
• Self-starter and ability to use own initiative

Benefits

• 25 days annual leave + public holidays, rising with length of service
• Employee benefits trust
• Company bonus scheme
• Life assurance 4 x Salary
• Contributory pension scheme at 4% matched
• Healthcare and cash plan
• Electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Employee discounts
• Employee assistance programme
• Paid CSR Days
• Company sick pay and income protection cover
• Enhanced Maternity and Paternity pay
• Employee recognition scheme
• Eyecare vouchers
• Discounted gym membership
• Long service rewards

Candidates with the experience or relevant job titles of: Trainee IT Technician, Trainee IT Support Engineer, Trainee Infrastructure Engineer, will also be considered for this role.