Training Student Services Advisor - Potters Bar

Office Angels; Potters Bar; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in Potters Bar is seeking a Training Student Services Advisor to support learners through their certification journey. You will provide exceptional customer service, manage learner records, and assist the training team. The ideal candidate will have strong communication skills and experience in customer service. Benefits include 25 days holiday, a pension scheme, and a comprehensive health scheme.

Benefits

25 days holiday + bank holidays

Contributory pension scheme

Company sick pay

Free onsite parking

Comprehensive health scheme

Staff discounts and perks

Social events and team culture

Qualifications

• Professional, articulate, and confident with strong communication skills.
• Previous experience in customer service required.
• Ability to prioritise workload and meet tight deadlines.

Responsibilities

• Handle learner enquiries and provide excellent customer service.
• Liaise with awarding bodies for timely certification.
• Maintain accurate learner records and assist with training reports.

Skills

Strong Interpersonal and communication skills

Strong Organizational skills

Problem-solving abilities

Empathy

Critical thinking

Data management

Tools

Microsoft Office

CRM systems

Job description

Overview

Office Angels are recruiting for an exciting new position for our client based in Potters Bar. They are looking for a Training Student Services Advisor to join their growing team. This is a key role within their Training team and will focus on supporting the certification journey of learners, delivering an exceptional level of customer service, and ensuring the smooth running of administration processes.

Key Skills

• Strong Interpersonal and communication skills
• Strong Organizational skills
• Problem-solving abilities to address challenges
• Empathy to support students facing difficulties
• Critical thinking
• Data management

Key Responsibilities

• Handle learner enquiries and provide excellent customer service
• Liaise with awarding bodies to ensure timely certification
• Maintain accurate learner records and assist with training reports
• Monitor and review training-related reports
• Provide administrative support to the wider training team

What We're Looking For

• A professional, articulate, and confident individual with strong communication skills (Must)
• Previous experience in a customer service role (Must)
• Ability to prioritise workload and meet tight deadlines (Must)
• Proficiency in Microsoft Office and CRM systems
• A positive, solutions-focused mindset with a willingness to learn
• Full UK driving licence (Preferred)

Why Join Us?

• 25 days holiday + statutory bank holidays (rising with length of service)
• Contributory pension scheme
• Company sick pay
• Free onsite parking
• Comprehensive health scheme (including dental, eye care, physiotherapy, mental health support)
• Staff discounts and perks
• Social events and team culture

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.