HR Shared Service Specialist

Proclinical; Thatcham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading life sciences recruiter is seeking an HR Shared Service Specialist in Thatcham, England. This role involves administering employee leave requests, acting as a contact for HR queries, and supporting process improvements in HR functions. Ideal candidates have experience in HR Shared Services and strong organizational skills. If interested, please apply via the provided link or contact the HR department for more info.

Qualifications

• Experience in HR Shared Services, HR Operations, or similar roles.
• Strong understanding of HR policies and procedures.
• Familiarity with HR ticketing systems preferred.
• Customer service orientation in high-pressure environments.
• Detail-oriented with strong organizational skills.

Responsibilities

• Administer and process employee leave requests.
• Act as the first point of contact for HR-related queries.
• Identify opportunities to improve HR processes.

Skills

Experience in HR Shared Services

Understanding of HR processes

Customer service orientation

Attention to detail

Organizational skills

Tools

ServiceNow

SuccessFactors

Job description

Overview

Proclinical is seeking an HR Shared Service Specialist to support the efficient operation of a global HR Shared Services function. In this role, you will provide technical and functional support for HR inquiries, focusing on delivering high-quality services to internal customers. You will also contribute to global HR programs and process improvement initiatives.

Responsibilities

• Leave and Time Management: Administer and process employee leave requests in line with company policies and local regulations; support managers and employees with queries related to leave entitlements, absence reporting, and timesheet submissions; manage cases related to long-term leaves, ensuring proper documentation and coordination with stakeholders; monitor compliance with leave and time reporting policies, escalating issues as needed.
• HR Shared Services Support: Act as the first point of contact for HR-related queries through established service channels (e.g., HR ticketing systems); maintain employee records and ensure data accuracy; provide payroll and benefits teams with accurate leave and time tracking data; collaborate with HR Business Partners and Centres of Excellence to deliver seamless HR services; support HR processes such as onboarding, offboarding, employee data changes, and reporting.
• Continuous Improvement and Compliance: Identify opportunities to streamline leave and time management processes; ensure compliance with company policies, procedures, and employment legislation; conduct regular audits on HR processes, employee data, and documentation to ensure compliance and best practices.

Key Skills and Requirements

• Experience in HR Shared Services, HR Operations, or similar roles within a global or multi-regional organization.
• Strong understanding of HR processes, policies, and procedures, with experience supporting HR inquiries such as benefits and employee programs.
• Familiarity with HR ticketing systems (e.g., ServiceNow, SuccessFactors) is preferred.
• Strong customer service orientation with a proven ability to deliver high-quality HR support in a fast-paced environment.
• High attention to detail and strong organizational skills, with the ability to manage multiple tasks simultaneously.

If you are having difficulty in applying or if you have any questions, please contact Dean Fisher at (url removed).

Apply Now: If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.

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