Customer Service Adviser jobs in United Kingdom

Here at Appian, our values of Intensit y and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

We are looking for an Enterprise Account Executive, to focus on major UK customers. You will be in charge driving major enterprise accounts, establish relationships and provide direct touch across all levels of the end customer, engaging with the top partner organisations.

Your ability to penetrate new customers and organizations within your assigned accounts is essential to your being successful in this role.

Cross-functional teams from Appian Marketing, Business Development, Customer Success and Solution Consulting functions provide support and tools for you to use to attain and exceed sales performance goals.

What you’ll be doing:

• Use company-wide success and use cases as a blueprint and add own ideas and vertical knowledge
• Resolve if the customer has a valid business need for Appian platform and Customer success services
• Discuss business drivers and value with relevant decision makers also on C-Level
• Build and strengthen your business relationship with existing accounts across all hierarchies; follow-up to ensure all their post-sales needs are being met
• Recommend marketing strategies
• Provide status information including forecast/pipeline information
• Identify Appian customer references that can be utilized when reference selling

What we need to see:

• Experience in influencing Digital transformation, Customer services, Customer experience initiatives at Cx0 level and consulting partners
• Excellent verbal and written communications skills; presentation, customer service, business and negotiation skills.
• Ability and confidence to work with C Level customers
• Ability to travel within assigned region, working closely with Managers, and SI partners. Occasional travel outside of region required
• A strong understanding of complex enterprise sales processes
• High energy with the capability to multi-task in a dynamic, rapidly growing organization
• Entrepreneurial spirit, Autonomy and Curiosity
• A detailed understanding of go-to-market strategies including account segmentation, products, marketing strategies, etc

This role is a field role, reporting into our City of London office. At Appian, we value in-person collaboration as a key driver of innovation and teamwork. While working on customer sites is a priority, we believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world\'s most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com. Nasdaq: APPN

Follow Appian: LinkedIn

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Appian\'s Applicant & Candidate Privacy Notice