Customer Service Adviser jobs in Gran Bretaña

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving their personal sales targets as well as those of the boutique. They need to act as an ambassador of IWC at all times with client satisfaction being their utmost goal.

• Hosting clients and other stakeholders with the ability to provide personalized customer experience
• Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
• Identify and/or create sales opportunities inside and outside boutique environment
• Find ever new and creative means to exceed client’s expectations
• Establish strong personal relationships with clients from different backgrounds and supports the concept of Customer Relationship Management (CRM) and maintains the client database by applying IWC’s guidelines
• Engage in CRM activities such as daily prospect follow‑up
• Handle customer service requests and related processes
• Know IWC’s history, products and partnerships as well as the watch industry
• Deliver outstanding client service and treatment to make a clear difference vs. competition
• Act as an ambassador in and out of the boutique and activate the network to recruit prospects and clients
• Organize and execute all operational tasks in detail and with care
• Maintain the boutique according to global IWC visual merchandising standards
• Adhere to and fully comply with all Selfridges Policies & Procedures and IWC/Richemont UK requirements
• Handle booking‑in, follow‑up, clear communication for all Customer Service and Repairs, complaints, and feedback
• Work with other Richemont Maisons to support optimum performance of all Group Maisons

• High emotional intelligence and general education
• Perfect understanding of client satisfaction, luxury experience, etiquette and human behaviour
• Result‑oriented and driven
• Strong selling skills
• Able to adapt approach individually to each client
• Open and outgoing personality
• Shows perfect manners and can maintain an elegant conversation
• Creative, curious and versatile
• Team player with good interpersonal competence and empathy
• Excellent communicator with ability to develop strong networks
• Fluent in local language and English and ideally one more tourist language
• Professional background in Sales or Hospitality is preferred
• Passion for horology and fine jewellery

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

IWC Watches - YouTube