Customer Services Advisor

CBSbutler Holdings Limited trading as CBSbutler; Walbottle; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a Customer Services Advisor for on-site work in Walbottle. The role involves supporting customers with loan enquiries and delivering excellent service. Successful candidates will have customer service experience, strong communication skills, and the ability to work in a fast-paced environment. The position offers £12-£15 per hour with potential for permanent employment.

Qualifications

• Sociable and eager to provide excellent customer service.
• Able to work in a fast-paced environment.
• Good eye for detail to keep customer records accurate.

Responsibilities

• Provide support to customers with enquiries about their loan accounts.
• Collaborate with team members to deliver outstanding customer service.
• Manage customer information in line with GDPR.

Skills

Customer Services experience

Excellent communication skills

Experience resolving customer complaints

Inputting information into databases

Job description

Customer Services Advisor

+6 months + the option to go permanently

+On site working in Newcastle

+ 12- 15 ph

Skills:

+Customer Services experience
+Excellent communication skills
+Experience resolving customer complaints
+Inputting information into databases

Our client has a long-established partnership with a Major UK High Street Bank, where they manage their personal lending business. They provide support to customers, calling us with enquiries and requests about their loan account.

They are looking for colleagues to join our team of Customer Service Advisers putting our customers at the heart of everything we do every day.

What are we looking for in our Customer Service Advisors?

• Sociable, helpful and eager to provide excellent customer service to customers.
• Able to work in a fast-paced environment, ensuring defined processes are followed.
• A good eye for detail, ensuring customer records are kept up to date and are accurate.
• Keen to take responsibility for managing customer information in line with GDPR; Experience of working with computer systems.
• A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
• And through all this achieve core Key Performance Indicators.

If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.