German Speaking Customer Service Representative

MTrec Ltd; Newton Aycliffe; On-site; GBP 20,000 - 25,000; Part time

Job summary

A renowned customer service provider in Newton Aycliffe is looking for a German Speaking Customer Service Representative. The role involves providing order updates, coordinating deliveries, and supporting customers. Candidates must have native German skills, previous customer service experience, and proficiency in Microsoft Office. This is a part-time position offering a varied and interesting work environment.

Benefits

Varied and interesting role

Excellent company culture

Monday to Friday working hours

Free onsite parking

Employee assistance scheme

24 days holiday plus bank holidays

Attendance allowance bonus

Qualifications

• Native German language skills – both written and verbal are essential.
• Previous customer service experience is required.
• Computer literacy is mandatory.

Responsibilities

• Provide service regarding status of orders and deliveries.
• Contact customers to arrange changes in shipping schedules.
• Coordinate with scheduling to expedite product delivery.
• Investigate problems and ensure timely resolution.
• Monitor customer expectations and take corrective actions.
• Support order entry and resolve customer concerns.
• Create quotations based on pricing logic.
• Maintain company price lists.

Skills

Native German language skills

Strong written and verbal communication skills

Computer literacy

Proficient in Microsoft Word

Proficient in Microsoft Excel

Education

5 GCSE's or equivalent

Tools

SAP

Job description

Rewards and Benefits

• Varied and interesting role
• Excellent company culture
• Monday to Friday working hours
• Free onsite parking
• Employee assistance scheme
• 24 days holiday plus bank holidays
• Attendance allowance bonus

MTrecs Client Opportunity

Our client is an established and successful business based in Newton Aycliffe. They are looking for a German Speaking Customer Service Representative to join their team on a part time basis. If you meet the person specification for the role, please apply below.

The job you will be doing

• Providing service to company customers regarding status of orders, deliveries, lead times and coordination
• Contacting customers to arrange changes in shipping schedules, communicating reasons for changes and providing updates
• Coordinating with scheduling to expedite the delivery of products
• Investigating problems and gathering information to ensure a satisfactory and timely resolution
• Monitoring customer expectations, and taking corrective action when needed
• Supporting order entry and resolving customer order concerns
• Creating customer quotations based on pricing logic
• Maintaining the company price lists
• Entering price changes into the company systems and maintaining customer master listing
• Coordinating with company accounting to help resolve customer invoicing issues
• Collaborating with the wider team including planning, procurement and accounts

About You

• Native German language skills – both written and verbal are essential
• 5 GCSE’s or equivalent
• Previous customer service experience
  SAP experience is desirable
• Computer literate
• Proficient in Microsoft Word and Excel
• Strong written and verbal communication skills
• Able to work in an efficient, self-directed manner