Customer Services Advisor

Eastlight Community Homes; Braintree; On-site; GBP 29,000 - 34,000; Full time

Job summary

A leading social housing provider in the UK is seeking a Customer Service Advisor to join their team. This permanent, full-time role involves providing exceptional support to customers, handling queries via phone and email, and promoting online services. The ideal candidate will have strong communication and IT skills. This position offers a competitive salary of £29,492 per annum, a comprehensive rewards package, and a supportive work culture.

Benefits

Group stakeholder pension plan

30 days annual leave plus bank holidays

Annual wellbeing grant of £200

Trailblazing family leave

Healthcare cash plan

Life assurance

Formal qualifications and paid professional membership

Qualifications

• Demonstrate excellent attention to detail and problem-solving skills.
• High standard of verbal and written communication skills.
• Excellent IT skills including knowledge of MS Office Suite.

Responsibilities

• Provide exceptional customer service and support to customers.
• Respond to a wide range of queries via phone and email.
• Promote online services and maintain positive relationships with customers and stakeholders.
• Undertake administrative tasks relating to customers' queries.

Skills

Customer service skills

Verbal communication

Written communication

Problem-solving

Attention to detail

IT skills including MS Office

Job description

Eastlight’s current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

Are you excited and driven to deliver an excellent customer service?

Can you thrive in a busy environment where your can-do attitude and organisational knowledge delivers outstanding results for our customers every time?

If so, we have an opportunity for you to join our frontline Customer Service team as an Advisor on a Permanent basis.

You will be the backbone of our business who will provide exceptional support to all our customers whilst responding to a wide range of queries.

In this role, you will promote Eastlights’ online services and support our customers with any queries via our phone lines and email communications. You will achieve this by keeping our customers informed of timescales and developments, about their accounts while requesting feedback upon resolution to ensure the best quality of our services. You will also develop and maintain positive professional relationships with colleagues, customers, and all other stakeholders.

The successful candidate will Undertake administrative tasks relating to our customers’ queries, by utilising Excellent attention to detail and ability to problem solve effectively. We are looking for a high standard of verbal and written communication skills, ensuring all interactions are clear and concise. Excellent IT skills including knowledge of MS Office Suite are vital for this role.

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

• £29,492 per annum
• Permanent, Full time
• Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
• 30 days annual leave plus bank holidays
• Annual wellbeing grant of £200 per annum – Subject to eligibility
• Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
• A healthcare cash plan, life assurance
• Formal qualifications and paid professional membership

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [e-mail]

Eastlight Community Homes are unable to provide Visa Sponsorship.

Any internal applications from employees whose roles are formally at risk will be given priority consideration for this position in accordance with our redeployment process.

Closing Date: 11 November 2025 at 23:59pm

Interview Date: Interviews are expected to be held on Monday 17 & Tuesday 18 November in person at Braintree Hub.