Client Advisor, New Bond Street (12 month FTC)

Richemont; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury goods company is seeking an IWC Client Advisor in London. The role focuses on delivering exceptional client experiences and achieving sales targets. Responsibilities include hosting clients, maintaining the boutique's visual standards, and managing customer relationships. Ideal candidates will have strong selling skills, emotional intelligence, and fluency in English and local languages. This position offers a unique opportunity to join a prestigious brand.

Qualifications

• Professional background in Sales or Hospitality is preferred.
• Fluent in local language and English, ideally one more tourist language.
• Ability to adapt approach to each client.

Responsibilities

• Deliver outstanding client service and treatment to differentiate from competition.
• Engage in CRM activities such as daily prospect follow-up.
• Organize and execute all operational tasks with care.

Skills

High emotional intelligence

Strong selling skills

Excellent communication

Team player

Fluent in English and local language

Education

General education

Professional background in Sales or Hospitality

Job description

HOW WILL YOU MAKE AN IMPACT?

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving their personal sales targets as well as those of the boutique. They need to act as an ambassador of IWC at all times with client satisfaction being their utmost goal.

Key responsibilities:

• Hosting clients and other stakeholders with the ability to provide personalized customer experience
• Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
• Identify and/or create sales opportunities inside and outside boutique environment
• Find ever new and creative means to exceed client’s expectations
• Establish strong personal relationships with clients from different backgrounds and supports the concept of Customer Relationship Management (CRM) and maintains the client database by applying IWC’s guidelines
• Engage in CRM activities such as daily prospect follow‑up
• Handle customer service requests and related processes
• Know IWC’s history, products and partnerships as well as the watch industry
• Deliver outstanding client service and treatment to make a clear difference vs. competition
• Act as an ambassador in and out of the boutique and activate the network to recruit prospects and clients
• Organize and execute all operational tasks in detail and with care
• Maintain the boutique according to global IWC visual merchandising standards
• Adhere to and fully comply with all Selfridges Policies & Procedures and IWC/Richemont UK requirements
• Handle booking‑in, follow‑up, clear communication for all Customer Service and Repairs, complaints, and feedback
• Work with other Richemont Maisons to support optimum performance of all Group Maisons

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• High emotional intelligence and general education
• Perfect understanding of client satisfaction, luxury experience, etiquette and human behaviour
• Result‑oriented and driven
• Strong selling skills
• Able to adapt approach individually to each client
• Open and outgoing personality
• Shows perfect manners and can maintain an elegant conversation
• Creative, curious and versatile
• Team player with good interpersonal competence and empathy
• Excellent communicator with ability to develop strong networks
• Fluent in local language and English and ideally one more tourist language
• Professional background in Sales or Hospitality is preferred
• Passion for horology and fine jewellery

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

2nd Stage – Interview with the Boutique Manager

3rd Stage – Interview with the Regional Director, South and the Brand Director

LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg

IWC Watches - YouTube