Customer Service Representative

Den Hartogh; Hull and East Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics service provider is seeking a Customer Service Representative to support their Dry Bulk team. The role involves ensuring efficient processing of transport orders, collaborating with Account Managers, and driving service improvements. Ideal candidates will have strong attention to detail, resilience, and communication skills, thriving in a fast-paced environment. The position offers a dynamic work culture and opportunities for personal development.

Benefits

Excellent pension and life assurance schemes

33 days of annual holiday

Cycle-to-work scheme

Access to exclusive perks and discounts

Employee Assistance Programme

Qualifications

• Exceptional attention to detail and organisational skills.
• Resilience under pressure and flexibility to adapt.
• Strong interpersonal and communication skills.
• Pro-active approach to customer centricity.
• Confidence in managing multiple priorities.

Responsibilities

• Provide operational support on dedicated customer accounts.
• Help manage the full order process from entry to delivery.
• Resolve day-to-day issues and coordinate with internal departments.
• Provide data and insights for financial and operational analysis.
• Collaborate with colleagues to support innovative transport solutions.

Skills

Attention to detail

Organisational skills

Interpersonal skills

Communication skills

Problem-solving

Ability to manage multiple priorities

Job description

Ambitious People Realising Creative Logistics Solutions.

Where will you be working?

Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family-owned company strongly focuses on safety and sustainability. Together with our customers and suppliers, we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries. Our team consists of over 2,600 employees, and we manage a modern fleet of 25,000 tank containers, 5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

The Role

We are looking for a highly organised, detail-oriented, and proactive Customer Service Representative to join our Dry Bulk team. In this key role, you’ll provide vital support to the Customer Service team in delivering excellent service to our customers, while working closely with Account Managers on dedicated customer accounts. You’ll play an important part in ensuring transport orders are processed efficiently and accurately, supporting the smooth delivery of customer requirements, and contributing to continuous service improvements.

In this dynamic role, you’ll:

• Work closely with Account Managers to provide operational support on dedicated customer accounts and assist in delivering tailored service solutions.
• Provide flexible support to the wider Customer Service team when required, helping to manage the full order process and ensure accuracy and efficiency from order entry through to delivery.
• Help resolve day-to-day issues, coordinate with internal departments, and support the implementation of new transport lanes.
• Provide data and insights to support financial and operational analysis and help drive process improvements.
• Collaborate with colleagues across Europe to support the delivery of innovative transport solutions and share best practices.
• Be adaptable, moving seamlessly between supporting customer service activities, liaising with operational and commercial teams, and contributing to service excellence initiatives.

Successful candidates

As Customer Service Representative, you’ll thrive if you enjoy a fast-paced environment and are eager to contribute to the success of our growing business.

The ideal candidate will have:

• Exceptional attention to detail and organisational skills, with a passion for delivering the highest standards of customer service.
• Resilience under pressure, with the flexibility to adapt quickly to evolving market and customer demands.
• Strong interpersonal and communication skills, with the ability to build collaborative relationships with customers and internal teams.
• Outstanding sense of responsibility, with a pro-active and structured approach to customer centricity.
• A solution-focused, proactive team player, who anticipates potential problems and acts quickly to resolve them.
• Confidence in managing multiple priorities, working at pace, and consistently meeting deadlines.
• A growth mindset – eager to learn, open to feedback, and motivated to pursue ongoing training and professional development.

What we offer:

At Den Hartogh Logistics, we believe people are our greatest strength. When you join our team, you can expect:

• A culture built on trust, ownership, and responsibility, where your contributions truly matter.
• A dynamic and innovative work environment, with operational excellence, continuous improvement, and teamwork at its core.
• Opportunities for professional growth and personal development, supported by tailored training programmes.
• A competitive benefits package, including:
  • Excellent pension and life assurance schemes
  • 33 days of annual holiday, including bank holidays
  • Cycle-to-work scheme
  • Access to our Benefit Hub for exclusive perks and discounts
  • Comprehensive Help@Hand support and Employee Assistance Programme
• A workplace that values ambition, innovation, and collaboration – while never losing sight of the importance of enjoying what we do.

Sounds good? Apply now!

Want to know more? Contact Sarah Langridge, People & Culture Co-ordinator ([e-mail]) or apply directly via the button below.