Customer Service Adviser jobs in United Kingdom
Retail Customer Advisor (Bangor - Wales) - 30 hours
Threeuk
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Henderson Scott Limited
Retail Customer Advisor (Bangor - Wales) - 16 hours
Threeuk
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Retail Customer Advisor (Bangor - Wales) - 30 hours
Three UK
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Ernest Gordon Recruitment
Bilingual Customer Service Representative
Merry Maids Limited Partnership
Retail Customer Advisor (Tunbridge Wells) - 37.5 hours
Threeuk
Warehouse Administrator & Customer Service Agent
Job summary
A leading eCommerce fulfilment provider in England is looking for a Warehouse based Administrator and Customer Service Agent. In this role, you will be the first point of contact for customers, providing exceptional support and resolving inquiries through various channels. The ideal candidate will have a proactive attitude, strong IT skills, and a focus on accuracy. Competitive salary and team culture offered.
Benefits
Qualifications
- Proactive attitude with a customer-first mindset.
- Good IT skills, including Microsoft Word and Excel.
- Strong communication skills responding to queries promptly.
Responsibilities
- Act as the first point of contact for customers.
- Provide timely information regarding order processing and shipping.
- Collaborate with internal teams to resolve customer concerns.
Skills
Tools
Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top‑nob service while maintaining the highest standards of operational excellence.
- Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
- Provide timely and accurate information regarding order processing, shipping, and product availability.
- Collaborate with internal teams to address customer concerns and elevate issues as necessary.
- Document customer interactions and update records to ensure accurate tracking of inquiries.
- Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate.
- A proactive, can‑do attitude with a strong customer‑first mindset.
- Good IT skills, including Microsoft Word and Excel.
- Excellent attention to detail.
- Previous warehouse experience (preferred but not essential).
- Experience with warehouse management systems (preferred but not essential).
- Strong communication skills with the ability to respond to customer queries promptly and professionally.
- A solid work ethic, high reliability, and a consistent focus on accuracy.
- A dynamic, fast‑paced work environment.
- Opportunities for training and professional development.
- Competitive salary and benefits package.
- A supportive team culture that values your contributions.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.