Customer Care Advisor

Pin Point Recruitment; Bedford; On-site; GBP 33,000 - 36,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Care Advisor for a well-known high street furniture retailer in Bedford. This role involves handling customer inquiries through various channels, providing effective communication, and resolving complaints. The ideal candidate will have excellent communication skills and experience working towards KPIs. Flexible shifts will be included in this position that offers a competitive hourly wage and full-time salary.

Qualifications

• Excellent communication skills required.
• Experience in handling customer inquiries necessary.
• Ability to resolve complaints effectively.

Responsibilities

• Handle incoming calls, emails, and live chats.
• Provide professional communication with customers.
• Resolve customer complaints and queries.
• Update customer records and documentation.
• Take control of customer issues from start to finish.

Skills

Excellent verbal & written communication skills

Confident and customer focused

Prior experience working towards KPIs

Job description

Customer Care Advisor

Location: Bedford

Salary (1-12 weeks): £14.00 - £14.50 per hour
Full Time Salary: £33,000 - £36,000 per annum + Team Bonus

Contract type: Temp to Perm

Attend an onsite interview

We're hiring a Customer Care Advisor for a well‑known high street furniture retailer.

Duties of role

• Handling incoming calls, emails & live chats.
• Provide effective & professional communications.
• Resolve customer complaints & queries.
• Update customers records & documentation.
• Take control of customers issues from start to finish.

About the person

• Excellent verbal & written communication skills.
• Confident and customer focussed.
• Prior experience working towards KPIs.

Working Hours

• Monday to Friday: 9 am – 8 pm.
• Saturday & Sunday: 9 am – 6 pm.
• Shift pattern: rotated on a 6‑week rota.

Full information at interview.