Customer Care Technician

Dandara; Southampton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A construction and property management company in Southampton seeks a Customer Care Representative. You will ensure customers receive high-quality support post home purchase. Essential skills include construction knowledge, problem-solving, and strong customer service. A valid Driving Licence is required for site visits. This role offers a competitive salary, company van, and various benefits including private medical insurance and a 25-day holiday scheme.

Benefits

Company van and fuel card

Private medical insurance

Discretionary bonus up to 10%

Employer-matched pension scheme

25 days holiday plus bank holidays

Qualifications

• Comprehensive knowledge of construction and defect problem-solving background.
• Excellent interpersonal skills and high service standards.
• Full Driving Licence is essential.

Responsibilities

• Attend customer appointments ensuring all materials required are sourced.
• Resolve defects to a high standard and obtain customer sign-off.
• Complete required paperwork for accurate record keeping.
• Conduct inspections of reported defects and issue reports.
• Submit monthly mileage and invoice forms.
• Report repetitive defects to the Customer Care Manager.

Skills

Construction knowledge

Problem-solving with defects

Interpersonal skills

Carpentry

Health and Safety knowledge

Communication skills

Home maintenance knowledge

Job description

At Dandara & Dandara Living we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build.

The Customer Care team make sure home buyers receive the very best care following their home buying experience. Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help. More importantly than that though, is your passion for quality and professionalism.

A full valid Driving Licence is a must have for this role as this will be servicing our Customers across the Soth Coast.

Main Duties And Responsibilities

• Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
• Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
• Complete all required paperwork for submission to the Divisional offices, facilitating accurate record keeping
• Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
• Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
• Report any repetitive defects on active and non-active sites to the Customer Care Manager to discuss with the Commercial/Technical teams

Key Skills And Experience

• Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery
• Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met
• Carpentry skills
• Good knowledge of Health and Safety requirements
• Good communication skills
• A good general knowledge of home maintenance and repair
• Full Driving Licence is essential to be considered.

What's in it for you?

• Basic Salary - £35,000 - £45,000 depending on experience
• Company Van, fuel card and tools.
• Discretionary Bonus up to 10%
• Other Benefits:
• Private medical insurance
• X3 life assurance.
• Time for You: 25 Days holiday, plus bank holidays plus the option to buy 5 more!
• Well-being Support: Access to 24-hour Health Hero, Employee Assistance Programme (EAP), and the Health Assured Wisdom App.
• Lifestyle Perks: Cycle-to-work scheme and flexible benefits like gym membership discounts and shopping vouchers.
• Future-focused: Employer-matched pension scheme (up to 5%) and career development opportunities within a growing company.

Important Note

• Dandara ONLY accepts direct applications. Any cv's received from recruitment agencies will be considered a free gift. Our Head of Recruitment, Ross Davies will be happy to talk directly to potential candidates so reach out to him directly on LinkedIn