Customer Service Representative

Trouw Nutrition; Belfast; On-site; GBP 19,000 - 24,000; Part time

Job summary

A leading animal nutrition company in Belfast is seeking a Customer Service Representative. This role involves managing customer orders, ensuring timely delivery, and liaising with internal teams. The ideal candidate will have 1–2 years of customer service experience, preferably in the animal feeding industry, and strong communication skills. This is a part-time on-site position (14 hours per week) that offers competitive benefits and opportunities for professional growth.

Benefits

Competitive remuneration and benefits package

Opportunities for professional growth

Qualifications

• 1–2 years of experience in customer service, ideally within the animal feeding industry.
• Experience with ERP systems is preferred.
• Soft skills: proactive, curious, and independent.

Responsibilities

• Manage customer orders efficiently and ensure timely delivery.
• Liaise with internal teams to resolve queries.
• Provide excellent customer service.

Skills

Customer service experience

Communication skills

Interpersonal skills

Proactive attitude

Ability to prioritize

Education

Relevant educational background or equivalent experience

Tools

ERP systems

Job description

Overview

Join Our Purpose – Feeding the Future

Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.

Are you passionate about delivering excellent customer service and supporting operational efficiency in a dynamic environment? Join Trouw Nutrition GB as a Customer Service Representative at our Belfast site. In this role, you will be responsible for managing customer orders, liaising with internal teams, and ensuring timely and accurate delivery of products.

This is a unique opportunity to contribute to Nutreco’s customer service excellence, support a growing team, and make a tangible impact on customer satisfaction.

About the Role – Ensure Excellent Customer Service for Animal Feeding Products

Responsibilities

• Process and manage customer orders efficiently, ensuring accuracy and timely delivery.

• Liaise with internal teams including planning, production, and finance to resolve queries and prioritize orders

• Track order progress and update customers as required

• Support the customer service team in daily operations and ensure smooth workflow

• Provide excellent customer service, maintaining a high level of responsiveness and professionalism

• Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives

• Collaborate closely with the Customer Manager and peers to ensure team objectives are met

Qualifications and Experience

• 1–2 years of experience in customer service, ideally within animal feeding or related industries

• Relevant educational background or equivalent experience

• Experience with ERP systems is preferred

• Soft Skills: Proactive, curious, and independent, with excellent communication and interpersonal skills; a quick learner who can prioritize effectively and thrives in a friendly, approachable, and team-oriented environment

Other Requirements

• Availability for very occasional travel within Ireland and the UK

• Work Model: On-site position, part-time (14 hours per week)

Why You Will Love Working with Us

Global Benefits

• Full-time role in a supportive and dynamic environment

• Opportunity to contribute to an international, dynamic environment

• Competitive remuneration and benefits package.

• Opportunities for professional growth within Nutreco and the SHV family

Next Steps

We value a seamless candidate experience and aim to respond within five (5) business days. The hiring process typically takes 4–6 weeks. For more information, please contact Luisa Ligabo at [e-mail]. We appreciate your interest in joining our mission to innovate and sustainably shape the future of food production

Our Organisation

Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.

Equal Opportunity Employer

Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.