Warehouse Administrator & Customer Service Agent

ZendBox; Whetsted; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading eCommerce fulfilment provider in England is looking for a Warehouse based Administrator and Customer Service Agent. In this role, you will be the first point of contact for customers, providing exceptional support and resolving inquiries through various channels. The ideal candidate will have a proactive attitude, strong IT skills, and a focus on accuracy. Competitive salary and team culture offered.

Benefits

Dynamic work environment

Opportunities for training and professional development

Competitive salary and benefits package

Supportive team culture

Qualifications

• Proactive attitude with a customer-first mindset.
• Good IT skills, including Microsoft Word and Excel.
• Strong communication skills responding to queries promptly.

Responsibilities

• Act as the first point of contact for customers.
• Provide timely information regarding order processing and shipping.
• Collaborate with internal teams to resolve customer concerns.

Skills

Customer-first mindset

IT skills (Microsoft Word, Excel)

Attention to detail

Communication skills

Work ethic and reliability

Tools

Warehouse management systems

Job description

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top‑nob service while maintaining the highest standards of operational excellence.

Key Responsibilities

• Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
• Provide timely and accurate information regarding order processing, shipping, and product availability.
• Collaborate with internal teams to address customer concerns and elevate issues as necessary.
• Document customer interactions and update records to ensure accurate tracking of inquiries.
• Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate.

Requirements

• A proactive, can‑do attitude with a strong customer‑first mindset.
• Good IT skills, including Microsoft Word and Excel.
• Excellent attention to detail.
• Previous warehouse experience (preferred but not essential).
• Experience with warehouse management systems (preferred but not essential).
• Strong communication skills with the ability to respond to customer queries promptly and professionally.
• A solid work ethic, high reliability, and a consistent focus on accuracy.

Benefits

• A dynamic, fast‑paced work environment.
• Opportunities for training and professional development.
• Competitive salary and benefits package.
• A supportive team culture that values your contributions.