Customer Service Adviser jobs in United Kingdom

We are now recruiting for Automation Maintenance Technician at our Tyneside Mail Centre, Earlsway Tvte, Gateshead, NE11 0YY site. You may be eligible for a welcome bonus of £1,500 (payments are made in instalments and subject to terms and conditions). The successful candidate will be required to follow the Tyneside Mail Centre shift rotation system, as outlined below, with some degree of voluntary flexibility to meet our 24/7 operational needs on occasion, including voluntary overtime coverage and occasional shift pattern flexibility.

When you start, you will work day shifts from 07:00 to 15:00, Monday to Friday, for up to four weeks before moving onto shift. Typical shift pattern: Week off Nights 18:00 – 06:00; Monday – Thursday Days 06:00 – 18:00; Monday – Wednesday / Nights 18:00 – 06:00; Friday to Sunday Days 06:00 – 18:00; Thursday to Sunday.

Royal Mail is engaged in one of the biggest technological changes in its history, transitioning to a predominantly mechanised parcel sortation process. It's a very exciting time to join us! To facilitate this change, a huge organisation‑wide investment in new parcel processing technology is in progress, with the associated investment in engineering. You'll have a unique opportunity to be part of this exciting programme, creating a delivery service provider for the future and able to meet customer demand in the emerging "e‑commerce" society.

• Perform maintenance tasks, including preventative, predictive and corrective maintenance.
• Perform continuous improvement activities.
• Provide effective and efficient support to the Engineering Manager, Maintenance Team Leader and Engineering Team Coaches, including completion of end‑of‑shift reports, fault logging and data entry; identify the root cause of automation breakdowns and prioritize corrective actions to meet operational processing requirements.
• Monitor equipment performance and improve automation outputs in collaboration with operational stakeholders.
• Identify and work on continuous improvement projects, from conception to implementation ownership for machinery in the Hub / Mail Centre.
• Ability to work on own initiative and as part of a team to achieve common goals.

As an experienced multi‑skilled engineer you'll be qualified in electrical and mechanical engineering (minimum ONC Electrical Engineering / NVQ Level 3 – or equivalent). You should understand Health & Safety legislation, have first‑hand experience of maintaining automation equipment, and possess a flexible approach and the ability to communicate complex issues effectively. You will have a passion for driving continuous improvement activities.

You will be willing to work towards obtaining a City and Guilds 2391 & 2392 testing and inspection certification. You are required to have a full UK driving licence as on occasion you may be asked to travel to other sites.

Five centuries in business has made Royal Mail more than a household name. We connect companies, customers, and communities across the country, delivering a 'one‑price‑goes‑anywhere', universal postal service to more than 29 million addresses across the UK. Our market is changing, but as one of the UK's leading companies we are focused on achieving our vision of being recognised as the best delivery company in the UK and across Europe. We want to be more commercial, flexible, and efficient and are employing our strong brand and a range of new products and services to achieve this. Any applicant will be expected to fully embrace RM core values and actively contribute to its positive culture.

Salary: £53,195 per annum, plus night shift allowance, 22.5 days annual leave with bank holidays and a defined contribution pension scheme. A weekend supplement for Saturday (£53.14 per attendance) and Sunday (£106.28 per attendance) shift attendance is applicable.