Customer Service Specialist (Bristol)

Motability Operations Ltd; Bristol; Hybrid; GBP 33,000 - 39,000; Full time

Job summary

A leading mobility solutions provider in Bristol is seeking a Customer Experience Specialist. In this role, you will resolve customer inquiries with autonomy in a supportive environment. The company offers a competitive salary of £33,214, hybrid working options, and a range of benefits including a 15% pension and private medical insurance.

Benefits

Annual discretionary bonus

15% non-contributory pension

Life assurance

Employee discount scheme

Cycle to work scheme

Volunteering day

Funded private medical insurance

Qualifications

• Experience in a customer service role preferred.
• Ability to handle sensitive calls with empathy.
• Proven communication and interpersonal skills.

Responsibilities

• Make decisions autonomously to resolve customer inquiries.
• Establish rapport and trust with customers.
• Complete an assessment center as part of the hiring process.

Skills

Communication

Customer Service

Interpersonal Skills

Empathy

Motivation

Job description

About The Role

Are you passionate about helping others and making a difference? Do you want a job changing people’s lives?

Then join our team to embark on an exciting career journey as our Customer Experience Specialist!

You’ll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You’ll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas.

You’ll bring your passion and desire to grow and we’ll reward you with a brilliant salary of £33,214 and our Continued Professional Development programme to progress within the company.

Working a 38 hour a week shift pattern between 8.30 am – 6.15 pm Monday – Friday and 1 in 4 Saturdays 9 am - 1 pm

We also offer Hybrid working enabling you to work up to 2 days a week from home.

When you are office we offer, free parking, free barista Coffee from our onsite Café, subsidised restaurant, free fruit and free daily healthy snacks.

About You

We’re looking for someone who’s:

• An achiever: You’ll love what you do, owning your calls through to resolution. Most importantly, you’ll bring your motivation and determination to excel in our exciting environment.
• A communicator: You’ll be a wonderful natural listener and establish effective interpersonal relationships. You’ll thrive in an environment involving public interaction.
• An influencer: You’ll establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next.
• A thriver in a fast-paced environment: You’ll handle sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track.

We focus on these core natural behaviours but we would also like you to have been in any Customer Service role in the past.

The Process:

Stage 1 - Online Application: CV.

Stage 2 - Online Task-Based Assessment: You will be completing some exciting and intuitive online tasks to help get to know you better (30-45 min). You will receive your own individualised feedback report on your strengths and areas for future focus as a reward.

Stage 3 - Phone Call From Us: We will explore when you can start, your location, training times etc.

Stage 4 - Assessment Centre: This includes various activities for us to get to know you even better.

Stage 5 - Hiring offer

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK.

As a Motability Operations team member, you can expect:

• An annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
• Employee Discount Scheme with a huge number of retailers and an app to save on the go
• Discounted Electric/Hybrid Car Salary Sacrifice Scheme
• Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

• 28 days annual leave with option to purchase and sell days
• Funded Private Medical Insurance cover
• Critical illness insurance
• Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
• Funded health screening for over 50s
• 1 day per year to volunteer – Staff can support a local charity or do a sponsored event whilst being paid for it
• Access to our fully accessible company allotment – Where we grow our own produce for local charitable organisations
• Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, these include:

• Dental Insurance
• Health and cancer screenings for you and your partner
• Discounted gym memberships
• Charitable giving

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

We are an equal opportunities employer and welcome applications from all backgrounds. We are committed to building a diverse workforce and encourage people from all backgrounds to apply.