Customer Care Representative jobs in United Kingdom
Service Desk Analyst - Drive IT Support Impact & Customer Care
Addition
Customer Service Advisor
Somerset Council
Client Services Manager
HP4 Recruitment Ltd
Customer Care Assistant
McDonald’s
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Elemis
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Crossing Hurdles
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CMD Recruitment
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Prince Personnel Limited
Customer Service Advisor
Prince Personnel Limited
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HB Leisure
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Sainsbury's
Optical Assistant — Eye Care & Customer Experience
Contract Personnel Limited
Customer Services Associate - Track and Trace
Ups
Customer Care Associate – Flexible Shifts & Benefits
McDonald’s
Retail Customer Service Champion
One Stop
Customer Care Assistant
McDonald’s
Hybrid Customer Service Advisor — First-Contact Support
Somerset Council
Service Desk Analyst - Drive IT Support Impact & Customer Care
Job summary
A leading technology firm in the UK is hiring a Service Desk Analyst to manage technology support queries and incidents. You will be the first point of contact for users, ensuring effective resolution of requests and incidents. The ideal candidate should have proven IT support experience and strong communication skills. The role offers a competitive salary, a bonus structure, and excellent benefits including a pension match and wellness allowances. Join a dynamic team and make a meaningful impact on the community.
Benefits
Qualifications
- Proven experience in an IT support or service desk role.
- Confident troubleshooting across hardware, software, and network issues.
- Awareness of IT processes such as incident, problem, and access management.
Responsibilities
- Act as the first point of contact for all technology support queries across the business.
- Log, triage, and resolve incidents and service requests.
- Create and maintain knowledge base articles and process documentation.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.