Customer Care Representative jobs in United States

Job Description

Customer Service Specialist Birmingham central (hybrid after probation)

£30,000 – £32,000 + 10% Bonus + fantastic Benefits package (see below)

Working Hours: 7:00–3:30 / 8:00–4:30 (either or a mix of the two)

Are you passionate about delivering world-class customer service while navigating the fast-paced world of international logistics?

We’re looking for a Customer Service professional who can provide exceptional support to our international dealer network, based in the Middle East and Africa. We are seeking someone who understands Ex Works shipments, who also has an understanding of global import/export processes (although this is handled by a team in Holland).

• Managing relationships with internal and external stakeholders, ensuring a world class standard of Customer Service.
• Handling international orders and co-ordinating shipments together with the team in Holland, ensuring all regulations and compliance is met.
• Managing Ex Works shipments to the Dealers in the Middle East and Africa, including high volume shipments.
• Being responsible for order management, including placing orders and providing accurate pricing and quotes.
• Working closely with international factories and supply chain contacts.

• Proven experience in Customer Service on a global basis, with exceptional communication skills both verbally and written.
• A good understanding of international shipping and import/export regulations.
• Experience dealing with dealers/distributors in global markets and an understanding of Ex Works.
• Fabulous organisational skills and someone who is detail-focused and able to juggle multiple international shipments and timelines.

It’s a fabulous company and you will be rewarded with an excellent Benefits package including:

• 10% bonus potential
• Defined contribution pension plan – employer contribution 6%
• 25 days holiday increasing to 27 after 5 years’ service
• Holiday purchase plan – employees can buy up to an extra 5 days holiday after 12 months service
• Health Cash Plan – standard benefits covered by the company but also opportunity to upgrade benefits at employee cost
• Death in service benefit – x4 annual salary

There is potential for hybrid working after initial training period of minimum of 3 months.

If you feel you have the relevant skills and experience and want to work for a well respected global market leader, please get in touch ASAP.

The team at Plum Personnel are totally committed to customer service and the principles of equality in recruitment and employment.

Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.

You will be contacted by Plum Personnel within 48-hours of your job application if you are selected.

If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.

If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.