Customer Service Assistant (Games)

HB Leisure; Tamworth; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading entertainment company in Tamworth is seeking enthusiastic individuals as Customer Service Assistants (Games Host) to manage games at Drayton Manor. Responsibilities include operating kiosks, engaging with guests, and ensuring a fun atmosphere. Ideal candidates will possess great customer service skills and thrive in a fast-paced outdoor environment. Flexible hours and various perks are offered, including discounts and the opportunity to work at international locations.

Benefits

Daily Bonus Scheme

Flexible working hours

Discounts to hundreds of top retailers

Access to wellbeing resources

20% discount in on-site retail and food

Free entry to sites affiliated with Drayton Manor

Uniform Provided

On Site Parking

Qualifications

• Honest, reliable individual with strong work ethic.
• Passion for hospitality and creating joyful moments.
• Ability to thrive in a fast-paced, outdoor setting.

Responsibilities

• Operate and manage a skilled games kiosk in a high-energy environment.
• Engage with guests, ensuring a fun and memorable experience.
• Handle transactions and prize distribution with confidence.

Skills

Great customer service

Communication skills

Positive, outgoing personality

Job description

Overview

HB Leisure Ltd are looking for enthusiastic and people-centric individuals to work as Customer Service Assistants (Games Host) at Drayton Manor!

As a Customer Service Assistant (Games Host), you will be responsible for running our thrilling skill games whilst delivering excellent customer service to our guests and ensuring that they have as much fun as possible playing our games.

Responsibilities

• Operate and manage a skilled games kiosk in a high-energy, theme park environment
• Engage with guests of all ages, ensuring a fun and memorable experience
• Maintain a warm and welcoming atmosphere throughout the event
• Handle transactions and prize distribution with confidence and enthusiasm

Who we are

HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players.

We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!

What we offer

• Daily Bonus Scheme
• Flexible working hours
• Recommend A Friend Bonus (Subject to T&Cs)
• Discounts to hundreds of top retailers
• Unlimited access to wellbeing resources such as a virtual GP service, 24/7 employee assistance programme, and a virtual gym
• Great career possibilities including opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.)
• 20% discount in on-site retail and food purchases
• 50% of meals at Drayton Manor Hotel
• Free entry into sites affiliated with Drayton Manor
• West Midlands Safari Park & Waterworld
• Free Entry to Drayton Manor for you and 4 friends up to 10 times per year
• Uniform Provided
• On Site Parking

Person specification

• Great customer service, communication skills and a positive, outgoing personality
• Honest, reliable and a responsible individual with strong work ethic
• A passion for hospitality and creating joyful moments
• Ability to thrive in a fast-paced, outdoor setting all year round
• Availability on weekdays and weekends (including bank holidays)
• Ability to follow instructions and comply with all company standards

If a desk isn’t for you, then you are for us, so why not join us in a fun theme park environment and develop skills that will be recognised throughout your career!