Service Desk Analyst - Drive IT Support Impact & Customer Care

Addition; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology firm in the UK is hiring a Service Desk Analyst to manage technology support queries and incidents. You will be the first point of contact for users, ensuring effective resolution of requests and incidents. The ideal candidate should have proven IT support experience and strong communication skills. The role offers a competitive salary, a bonus structure, and excellent benefits including a pension match and wellness allowances. Join a dynamic team and make a meaningful impact on the community.

Benefits

Company bonus and pension matched up to 8.5%

26 days holiday plus bank holidays

Complimentary private medical insurance

Qualifications

• Proven experience in an IT support or service desk role.
• Confident troubleshooting across hardware, software, and network issues.
• Awareness of IT processes such as incident, problem, and access management.

Responsibilities

• Act as the first point of contact for all technology support queries across the business.
• Log, triage, and resolve incidents and service requests.
• Create and maintain knowledge base articles and process documentation.

Skills

IT support experience

Strong communication skills

Troubleshooting hardware and software

Familiarity with ITSM tools

Attention to detail

Job description

A leading technology firm in the UK is hiring a Service Desk Analyst to manage technology support queries and incidents. You will be the first point of contact for users, ensuring effective resolution of requests and incidents. The ideal candidate should have proven IT support experience and strong communication skills. The role offers a competitive salary, a bonus structure, and excellent benefits including a pension match and wellness allowances. Join a dynamic team and make a meaningful impact on the community.