Marine Customer Service Officer

Tyne Coast College; South Shields; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading educational institution in South Shields is seeking a dynamic individual for a role focused on student administration and course guidance. The position emphasizes accurate data processing and excellent customer service in a supportive marine environment. Ideal candidates should possess strong administrative skills and a positive attitude, along with experience in customer-facing roles. Benefits include generous annual leave, on-site parking, and professional development opportunities.

Benefits

36 days annual leave

Free on-site parking

On-site catering facilities

Local Government Pension Scheme

Learning & Development Opportunities

Qualifications

• Team player with a positive working attitude.
• Experience in a customer-facing role.
• Excellent communication and administrative skills.

Responsibilities

• Process student data accurately.
• Provide course advice and guidance to students.
• Administer enrollment documentation for students.
• Work in a marine environment within a supportive team.

Skills

Customer service experience

Communication skills

Administrative skills

Team player

Positive working attitude

Job description

Overview

Tyne Coast College comprises South Tyneside College, Tyne Metropolitan College and South Shields Marine School. We offer a vast range of educational opportunities for those aged 14 to adults - including a wide range of employer-led vocational programmes, Apprenticeships, Higher Education and specialist maritime training. Our portfolio is multi-award winning, with national accolades and a global outstanding reputation for maritime provision. The College has a high performing SEND provision which has been recognised nationally and is a regional specialist in teaching and learning for learners with SEN. The college was rated 'Good' by Ofsted in February 2024. Tyne Coast College is the North East's world leading maritime training provider and was awarded the Queens Anniversary Prize for its expertise in creating high-tech under and above water digital scenarios. As a strong proactive voice in the north east we are passionate about providing a dynamic and diverse curriculum brimming with the essential academic and vocational skills training that enables students to progress on to their chosen careers. Our motto for a bigger, better, stronger future for the region encapsulates our commitment to the region, the business sector and those living and working in the north east. Recruiting high-calibre, professional staff with vocational credibility is at the core of our success. We are looking for dynamic and innovative individuals with a passion for achieving excellence through delivering a first class quality service at all times.

Responsibilities

• Accurate processing of student data
• Providing course advice and guidance to prospective, current and past students and clients
• Administration and verification of documentation related to the enrolment of UK and international students
• Work in a unique marine environment within a supportive team

Qualifications / Requirements

• A team player with a positive working attitude
• Experience of working in a customer facing role
• Great communication and administrative skills

Benefits

• 36 days annual leave (inclusive of Bank Holidays) building to a maximum of 41 days after 5 years\' service
• Free on-site parking
• On site catering facilities
• Local Government Pension Scheme
• Learning & Development Opportunities