Hybrid Customer Service Advisor — First-Contact Support

Somerset Council; England; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A local council authority in the United Kingdom seeks a Customer Service Officer to provide high-quality support to public and professionals. Responsibilities include handling enquiries through various channels and offering person-centred advice. Ideal candidates will possess excellent customer service skills and the ability to work under pressure. The role offers a salary range of £25,989 to £28,142 per annum, with a hybrid working model allowing flexibility in the workplace.

Benefits

Annual leave: 25 days plus bank holidays

Employee Assistance Programme

Cycle-for-work scheme

Employee discounts for gyms and cinemas

Pension scheme

Qualifications

• Strong communication skills and confidence to handle high-volume interactions.
• Ability to learn new systems and use multiple technologies.
• Experience in council services is desirable.

Responsibilities

• Act as the first point of contact for council services.
• Handle enquiries by telephone, face-to-face, and online.
• Provide person-centred advice and guidance.

Skills

Excellent customer service skills

Strong communication

Resilience

Good computer skills

Enthusiasm to learn

Professionalism

Fluency in English

Job description

A local council authority in the United Kingdom seeks a Customer Service Officer to provide high-quality support to public and professionals. Responsibilities include handling enquiries through various channels and offering person-centred advice. Ideal candidates will possess excellent customer service skills and the ability to work under pressure. The role offers a salary range of £25,989 to £28,142 per annum, with a hybrid working model allowing flexibility in the workplace.