Client Services Manager

HP4 Recruitment Ltd; United Kingdom; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading logistics company in the London Heathrow area is seeking an experienced Client Services Manager to lead their customer liaison function. You will manage client relationships, ensure high levels of client satisfaction, and develop a customer-facing team. The ideal candidate should have at least 3 years of experience in logistics and customer service management, strong leadership skills, and the ability to work under pressure. This role offers a salary between £38,000 and £40,000 depending on experience.

Qualifications

• 3+ years of experience in logistics/warehousing.
• 3+ years in customer service management or supervisory role.
• Strong communication and stakeholder management skills.
• Ability to work well under pressure in fast-paced environments.

Responsibilities

• Manage relationships with new and existing clients.
• Lead and develop the Customer Liaison team.
• Ensure timely handling of client queries.
• Analyze customer feedback and implement action plans.
• Identify service improvement opportunities.

Skills

Client relationship management

Communication skills

Problem-solving

Leadership skills

Stakeholder management

Job description

Client Services Manager

London Heathrow area

£38,000 - £40,000 DOE

Monday to Friday | 08:00 - 17:00 (1 hour unpaid break)

Our client, a well-established logistics business operating within a fast-paced environment, is looking to appoint an experienced Client Services Manager to lead their customer liaison function and strengthen key client relationships.

This is a hands‑on role focused on client satisfaction, service delivery, and commercial growth, managing a customer‑facing team while working closely with senior leadership.

The Role

As Client Services Manager, you will be responsible for:

• Managing and developing strong relationships with new and existing clients
• Leading, coaching, and developing the Customer Liaison team
• Ensuring all client queries are handled professionally and within agreed timescales
• Producing client-facing service and sales reports for senior management
• Analysing customer feedback, identifying trends, and implementing action plans
• Identifying opportunities to improve service levels and increase engagement
• Creating and implementing client service strategies that support revenue growth
• Overseeing the client liaison mailbox and ensuring bookings are secured and processed correctly
• Collaborating with internal departments to deliver a seamless client experience
• Delivering client service presentations and workshops where required

About You

You will ideally have:

• At least 3 years' experience in a logistics / warehousing environment
• At least 3 years' experience in a customer service management or supervisory role
• Strong communication and stakeholder management skills
• Excellent problem‑solving and decision‑making ability
• Experience producing client reports and working to KPIs
• Good knowledge of vehicle capacity, load requirements, and courier operations
• Ability to work calmly under pressure in a fast-paced environment
• Strong leadership skills with the ability to motivate and develop a team

Key Attributes

• Professional, energetic, and highly organised
• Detail-focused with strong time-management skills
• Proactive and solutions-driven
• Confident working both autonomously and as part of a wider team
• Able to represent the business professionally in all client interactions