Customer Service Advisor

JT Recruit; Lincoln; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local recruitment agency is seeking a Customer Service Advisor to join the Lincolnshire County Council in the Adult Care Team. This role involves handling phone and email inquiries from the public regarding care services. Ideal candidates will have a passion for customer service and strong communication skills. Experience in customer care is beneficial but not essential as comprehensive training will be provided. Candidates must be able to manage complex and sensitive calls efficiently.

Qualifications

• Experience in a busy Customer Care or Customer Service Centre environment.
• Ability to handle complex and sensitive telephone calls.
• Excellent IT skills to update records.

Responsibilities

• Handle contacts via telephone and email for information and advice.
• Assist in reporting safeguarding issues.
• Provide access to Adult Care and Wellbeing services.

Skills

Customer focus

Strong communication skills

Attention to detail

IT skills

Job description

Overview

We have a vacancy wthin the Customer Service Centre at Lincolnshire County Council, within the Adult Care Team, for a Customer Service Advisor.

Responsibilities

• The position is to deal with contacts via telephone and email from the public and professionals, who are contacting the council for information and advice, to report a safeguarding or to access a service within the Adult Care, Carer Service and/or the Wellbeing Service.
• These calls can be complex, sensitive, and emotive, therefore training will be provided.

Requirements and personal profile

• Ideally you will be a passionate and customer focused person with experience of working within a busy Customer Care or Customer Service Centre environment.
• Experience within a social care setting would be preferred, but not essential as full training will be provided.
• Strong communication skills, especially on the telephone.
• Able to take complex and sensitive telephone calls and gather the relevant information.
• Excellent IT skills with the ability to update computer records.
• Excellent attention to detail.
• Professional