Customer Service Advisor

Prince Personnel Limited; Shrewsbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-established client in Telford is seeking a Customer Service Advisor for a temporary position. The role involves handling customer calls, booking appointments, and maintaining accurate records. Ideal candidates will have strong communication skills and proven customer service experience. This position offers £12.30 per hour for 37.5 hours a week, in a friendly office environment with the potential for contract extension.

Qualifications

• Experience working in an environment where customer service is paramount.
• Confident in dealing with telephone and email queries.
• Quick and accurate keyboard skills with database usage.

Responsibilities

• Handle incoming customer calls and provide professional assistance.
• Book and manage appointments related to customer enquiries.
• Respond to customer enquiries in writing promptly.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

IT literacy

Proactive relationship building

Tools

Microsoft applications

Google applications

Job description

Customer Service Advisor

Location: Telford

Contract: Temporary for 3 months possibly longer

Pay: £12.30 per hour

Hours: Monday-Friday 8:30am-5pm, 37.5 hours per week

Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for 3 months and possibly longer for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team.

Responsibilities

• Handle incoming customer calls and provide clear, professional assistance
• Book and manage appointments related to customer enquiries and service needs
• Complete any invoice‑related administrative tasks
• Respond to customer enquiries in writing, ensuring timely and helpful communication
• Represent the company positively by using strong product knowledge to build trust and enhance customer experience
• Maintain accurate and up‑to‑date customer records
• Provide general administrative support to the Customer Service Supervisor as needed

Skills and Experience

• Experience working in an environment where customer service is paramount
• A proactive approach to building relationship internally & externally
• Excellent communication skills and telephone manner
• A self‑starter and disciplined lone worker yet able to work well as part of a team, supporting colleagues and promoting excellent team spirit
• Confident in dealing with telephone and email queries
• A natural listener and problem solver who is both empathetic and patient
• Able to remain calm when dealing with emotional, difficult or distressed customers
• Quick and accurate keyboard skills and experience of using databases
• IT literate in a range of Microsoft and Google applications

Application Process

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier‑free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won't be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

Reference

MP26834