Customer Service Advisor - Temp Role (Office, Telford)

Prince Personnel Limited; Shrewsbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-established client in Telford is seeking a Customer Service Advisor for a temporary position. The role involves handling customer calls, booking appointments, and maintaining accurate records. Ideal candidates will have strong communication skills and proven customer service experience. This position offers £12.30 per hour for 37.5 hours a week, in a friendly office environment with the potential for contract extension.

Qualifications

• Experience working in an environment where customer service is paramount.
• Confident in dealing with telephone and email queries.
• Quick and accurate keyboard skills with database usage.

Responsibilities

• Handle incoming customer calls and provide professional assistance.
• Book and manage appointments related to customer enquiries.
• Respond to customer enquiries in writing promptly.

Skills

Excellent communication skills

Customer service experience

Problem-solving skills

IT literacy

Proactive relationship building

Tools

Microsoft applications

Google applications

Job description

A well-established client in Telford is seeking a Customer Service Advisor for a temporary position. The role involves handling customer calls, booking appointments, and maintaining accurate records. Ideal candidates will have strong communication skills and proven customer service experience. This position offers £12.30 per hour for 37.5 hours a week, in a friendly office environment with the potential for contract extension.