Customer Care Manager jobs in United Kingdom
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Commercial Systems Executive
Job summary
A global leader in insurance is seeking a motivated Commercial Systems Executive in Redhill, UK. You will manage data setup, support onboarding activities, and ensure accurate policy assessments. The ideal candidate has 1-2 years of experience in financial services or insurance, with knowledge of insurance contracts and the ability to multitask effectively. Benefits include a competitive salary, rising annual leave, and various employee assistance schemes.
Benefits
Qualifications
- 1-2 years of experience in financial services or insurance.
- Comfortable working with new technologies and systems.
- Highly organized and able to multitask in a busy environment.
Responsibilities
- Manage and validate data setup with Account Managers and IT teams.
- Support partner onboarding and maintenance of commercial system assets.
- Investigate operational issues to improve performance.
Skills
- Manage and validate data setup, in partnership with Account Managers, local and global IT teams
- Support partner onboarding, offboarding activities, and ongoing maintenance of commercial system assets within the eCare/Guidewire ecosystems, like Master Data Manager (MDM) and Computable Contracts
- Ensure policy coverage assessments are accurate and respond to business feedback
- Create analysis templates and assist with the creation of data loaders to streamline processes
- Provide testing support during system and partner updates or change projects
- Investigate operational issues through root cause analysis to improve performance and drive better customer outcomes
- Liaise with Product Managers, Account Managers, eCare Solution teams to understand and resolve commercial systems related requirements and issues
Are you passionate about leveraging technology to improve customer experience? Do you thrive in a fast-paced environment where your attention to detail makes a real difference? AXA Partners is looking for a motivated and dedicated Commercial Systems Executive to support our UK&I team. This is your opportunity to contribute to a global leader in insurance and assistance solutions, helping us deliver exceptional services to our customers and partners., Ideally, with 1-2 years of experience in financial services or insurance
- Knowledge of how insurance contracts and policies are constructed and managed
- Familiar with scheme terms, conditions, and the digitization of processes
- Comfortable working with new technologies and systems
- Highly organized with excellent time management skills
- Able to multitask and work efficiently in a busy environment
- A strong communicator with good interpersonal skills
- Confident in challenging assumptions with evidence-based reasoning
- As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
You can expect to receive
- Competitive Salary circa £30k depending on experience
- 22 days rising to a maximum of 27 days (based on a 5 day week)
- Retail Discounts
- Company Shareplan /Scheme & Loan
- Cycle2Work Scheme
- Discounted Home Insurance
- Employee Assistance Scheme
- Dr@Hand
- Discounted Gym Membership
- Thrive (free mental health app)
- Free Financial Education/Pension Seminars
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.