Customer Care Manager jobs in Gran Bretaña

Job Title: Senior Sales Manager
Salary: £37,000 £45,000 per annum (Full-Time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Flexibility to work between the hours of 9am and 8pm, Mon Sat

Are you a proven Senior Sales Manager with a strong track record of driving revenue, leading high-performing teams, and delivering results in a fast-paced call centre environment? We are looking for a Senior Sales Manager to join a well-known, growing legal business at their Liverpool City Centre head office.

This is an exciting opportunity to take ownership of the sales function, oversee multiple teams, and implement strategies that maximise performance, revenue, and customer satisfaction.

• Lead, mentor, and motivate multiple sales teams to achieve and exceed KPIs and revenue targets.
• Develop and execute sales strategies, campaigns, and initiatives to drive business growth.
• Monitor team performance, identify trends, and implement improvement plans.
• Conduct regular performance reviews, coaching sessions, and team meetings.
• Oversee recruitment, training, and development of sales staff to ensure a high-performing culture.
• Manage escalated sales opportunities and maintain excellent customer engagement standards.
• Work closely with marketing, product, and operations teams to align campaigns and maximise results.
• Ensure compliance with company policies, industry regulations, and data protection standards.

• Proven experience as a Senior Sales Manager, Sales Team Leader, or similar senior sales role within a call centre.
• Strong leadership skills with the ability to inspire, coach, and develop multiple teams.
• Demonstrable track record of meeting or exceeding revenue targets.
• Excellent sales acumen, negotiation, and strategic planning abilities.
• Customer-focused with strong problem-solving and decision-making skills.
• Familiarity with FCA or Consumer Duty regulations is desirable.
• Proficient with CRM systems, call centre technology, and Microsoft Office tools.

• Target-driven with a passion for sales excellence.
• Ability to thrive in a high-pressure, fast-moving environment.
• Strong interpersonal and influencing skills.
• Analytical and strategic thinker with attention to detail.
• Collaborative and adaptable leadership style.

• Competitive salary with commission and performance-based bonuses.
• 25 days holiday per year plus bank holidays.
• Birthday off.
• Me Time allowance.
• Loyalty scheme.
• Car park salary sacrifice scheme.
• Career progression and professional development opportunities.

Apply today to be part of a team that values integrity, client service, and continuous growth.