Senior Account Manager

Secure Trust Bank Ltd; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading UK retail finance provider is seeking a Senior Account Manager Lead to manage relationships with national retail partners, driving lending growth while ensuring compliance with regulatory standards. This field-based role offers flexibility and the opportunity to mentor a team. The ideal candidate will demonstrate a strong background in account management, excellent relationship-building abilities, and knowledge of FCA regulations. The position includes a competitive salary and benefits package, contributing to a diverse and inclusive work culture.

Benefits

Competitive salary and benefits package

Car and travel expenses

Opportunities for career progression

Qualifications

• Experienced in national account management within retail finance.
• Skilled at building relationships at all levels, including board level.
• Knowledgeable about FCA compliance and consumer finance regulations.

Responsibilities

• Manage and grow relationships with national retail partners.
• Deliver agreed targets for lending volume, profitability, and risk management.
• Ensure compliance with FCA and other regulatory requirements.

Skills

Account management

Relationship building

FCA compliance knowledge

Presentation and influencing skills

Customer-focused

Job description

About Us

V12 Retail Finance is a leading UK provider of Retail Point of Sale Credit, helping customers access finance through trusted retail partners for over 20 years. We are part of Secure Trust Bank, an established UK bank with a proud history since 1954. Our mission is simple: deliver innovative finance solutions, exceptional service, and build lasting relationships that help retailers and customers thrive.

Why Join Us?

Impact: Play a key role in shaping our growth strategy and strengthening relationships with major national retailers.

Flexibility: Field-based role with national coverage, giving you autonomy and variety.

Culture: We value collaboration, inclusivity, and continuous improvement. Your ideas matter here.

Development: Opportunities to lead, influence, and grow within a fast-paced, ambitious environment.

The Role

As Senior Account Manager Lead, you'll be the primary contact for a portfolio of national retail partners. You’ll manage relationships, drive lending growth, and ensure compliance with regulatory standards. You’ll also mentor a small team when needed and work cross‑functionally to deliver exceptional service.

Key Responsibilities

• Manage and grow relationships with national retail partners.
• Deliver agreed targets for lending volume, profitability, and risk management.
• Use data insights to inform product and pricing decisions.
• Ensure compliance with FCA and other regulatory requirements.
• Collaborate across teams to exceed retailer expectations.
• Lead by example, promoting proactive account management and STB core values.

About You

• Experienced in national account management within retail finance.
• Skilled at building relationships at all levels, including board level.
• Commercially savvy, customer‑focused, and resilient in a target‑driven environment.
• Knowledgeable about FCA compliance and consumer finance regulations.
• A confident communicator with strong presentation and influencing skills.
• Comfortable working field‑based with a valid driving license.

What We Offer

• Competitive salary and benefits package.
• Car and travel expenses.
• Inclusive culture that values diversity and innovation.
• Opportunities for career progression and professional development.

Everyone is different. Everyone is valued. As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions.

We celebrate diversity, work with leading industry bodies, and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We embrace difference.