Customer Care Manager jobs in United Kingdom

AA Euro Healthcare are recruiting for an experienced and compassionate Care Home Manager on behalf of a leading adult care provider in Harrietsham, Kent. This is an excellent opportunity to step into a leadership role and make a genuine difference in the lives of adults with complex needs.

About the Role:

As Home Care Manager, you will be taking responsibility for all aspects of the day-to-day running of the care home and to achieve an industry-leading standard.

Key responsibilities include:

1. Lead and direct the day-to-day operational management of the home, ensuring that available resources are used effectively to enable the provision of a good quality service.
2. Ensure that all staff working within the home receive regular supervision, in accordance with CareTech's Policy.
3. Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, transition into the home if appropriate.
4. Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account of that person's needs and aspirations, and is reviewed regularly.
5. Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice.
6. Ensure that the home offers a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs.
7. Take a lead role for risk analysis within the home, ensuring that appropriate assessments take place, and plans put in place to minimize risk where necessary.
8. Ensure that all steps are taken to maintain the health of people living within the home. Play a supporting role to Senior Managers regarding the Contract Monitoring process, providing reports, management information on the conduct of the home where this is necessary.
9. Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner.
10. Work with the Personnel Department in supporting the recruitment and selection of staff, assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required.
11. Participate, as required, in the formulation of budgets, to monitor expenditure in specific budget headings, as required.
12. Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities.
13. Be accountable for the management of the Home's petty cash float and any monies/valuables belonging to service users kept within the home.
14. Participate in the Area's on-call management system as required.
15. Ensure that the home is run in accordance with good Health & Safety practice and legal requirements.
16. Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorized.
17. Ensure that good communication networks are maintained within the home, upwards within CareTech's management structure, and sideways to relevant others.
18. Support the Company's Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of Disciplinary Hearings if need be.
19. Ensure that all staff within the Home are aware of, and adhere to, CareTech's Policy & Procedures, and to have involvement in the review and revision of these, and other Company documents when required.
20. Undertake any other managerial tasks as required, in accordance with the seniority and level of responsibility inherent in this position.

What's On Offer:

• Competitive Salary
• 28 days annual leave (inclusive of bank holidays)
• Flexible Holiday Purchase Scheme
• Comprehensive induction programme to Care Certificate Standards
• Opportunities to complete Apprenticeships and gain qualifications in Social Care
• Stakeholder Pension & Share Save Scheme
• Free Employee Assistance Programme
• Annual staff awards and employee recognition schemes
• Clear pathways for career progression
• Access to the Care Foundation for family and friend grant applications

What You'll Need:

• Previous experience at management level is essential.
• The ability to keep calm under pressure.
• Confidence to work alone and as part of a team.
• Excellent communication skills.
• The passion to work with vulnerable Adults.
• The desire and commitment to achieve high standards of safeguarding.

Personal Characteristics:

• Diploma in Health and Social Care or be willing to work towards one.
• Experience in supporting adults with challenging behaviour, learning disabilities and/or mental health issues.
• The ability to keep calm under pressure.
• The confidence to work alone or as part of a team.
• Excellent communication skills.
• The passion to work with vulnerable adults.
• The desire and commitment to achieve high standards of safeguarding.

Apply today and a member of the AA Euro Healthcare team will be in touch!

INDHC