Customer Care Manager jobs in Großbritannien

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, committed to creating meaningful lives together for residents and team members. They are looking for a warm, enthusiastic, and dedicated Dementia Care Manager to join their award-winning team and make a positive impact on residents' lives every day.

• Ensuring that the care plan day is accurate and reflected in the care needs summary; ensure all information is integrated into a person-centred care plan.
• Building caring relationships with residents and families, liaising with them sensitively and appropriately; act as an advocate for residents’ best interests and manage conflicts.
• Working closely with the Activities Team to develop meaningful activities for residents with dementia; support and set expectations for the care team\'s participation in these activities.
• Promoting a culture that enables residents to maximise their capabilities, optimise independence, and enhance quality of life.

To succeed in your application, you must live our values of caring, support, honesty, respect, and accountability in all you do. Our ideal candidate must have:

• A minimum of three years of experience in a similar role, in a fast-paced environment.
• Comprehensive understanding of CQC standards and requirements.
• Industry-relevant qualifications.
• Knowledge of care services businesses and the UK health and social care market.

At Avery, we\'re not just one of the UK\'s largest providers of luxury elderly care homes—we are a place where people love to work. We believe the later years of life should be enriching, and we\'re passionate about creating meaningful experiences for residents and our team. With a vision of "creating meaningful lives together," we offer exceptional care across a growing network of over 100 homes, fostering a supportive and inspiring environment where employees feel valued and empowered every day.

Date posted: 02 September 2025

Pay scheme: Other

Salary: £38,000 to £40,000 a year

Contract: Permanent

Working pattern: Full-time

Reference number: 1371786991

Job locations: Avery Healthcare, Beaconsfield, HP9 1AB

Please note this role will require:

• DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline dependant on volume of applications received and business needs.