Insurance Care Team Manager

Boston Consulting Group; Northampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global consulting firm in Northampton is seeking an expert in insurance to support strategic objectives and regulatory compliance. The ideal candidate will possess a strong background in the insurance sector, with proven skills in stakeholder engagement and project management. Responsibilities include developing strategies to enhance industry knowledge and client relations, alongside managing key compliance functions. This role demands excellent communication skills and a detail-oriented mindset within a collaborative environment.

Qualifications

• Strong background in an insurance organisation.
• In-depth understanding of regulatory frameworks and market trends.
• Proven experience in stakeholder engagement and relationship management.
• Excellent communication and presentation skills.

Responsibilities

• Support the COO in delivering the Client's business plan.
• Develop a strategy to enhance industry knowledge and standards.
• Provide expert regulatory guidance to clients.
• Build relationships with stakeholders across the insurance industry.

Skills

Stakeholder engagement

Regulatory understanding

Project management

Communication skills

Organizational skills

Relationship management

Job description

Key Responsibilities

• Strategic Leadership: Support the COO and Executive team in delivering the Client's business plan and strategic objectives within agreed timescales.
• Develop and implement a comprehensive strategy to enhance industry knowledge, regulatory understanding, and professional standards across the client base.
• Provide expert regulatory guidance to end‑users and internal teams to support operational excellence.
• Client Engagement and Value Creation: Contribute to the growth and retention of business across all tiers.
• Build and maintain strong relationships with key stakeholders across the Insurance industry.
• Translate industry and regulatory changes into practical insights, guidance, and learning opportunities for end‑users.
• Collaborate with the Learning & Development Manager to deliver a structured programme of Insurance‑specific market‑focused events, forums, and educational content.
• Insurance Content Development: Design and manage a comprehensive Resource Library, including templates, policy wordings, and contractual documents relevant to the insurance industry.
• Develop and maintain a Management Information (MI) reporting suite and market research library for internal and external use.
• Produce key materials and thought leadership content for use across digital channels, events, and external & internal communications.
• Support the design and implementation of a Compliance Support section on the Client's website, ensuring accessibility and relevance for clients.
• Compliance and Governance: Manage the Client's relationship with its external Compliance Partner, ensuring performance and delivery align with contractual and strategic expectations.
• Monitor and map the UK, Republic of Ireland, and Gibraltar insurance markets, identifying regulatory and industry developments relevant to clients.
• Contribute insight and recommendations to support continuous improvement of client services and value propositions.

Skills and Experience Required

• Strong background in an insurance organisation is essential for this position.
• In‑depth understanding of regulatory frameworks, market trends, and insurance principles.
• Proven experience in stakeholder engagement, relationship management, and cross‑functional collaboration.
• Excellent communication and presentation skills, with the ability to translate complex insurance issues into accessible insights.
• Strong organisational and project management skills, with the ability to manage multiple initiatives simultaneously.
• Experience in developing or managing Insurance/General Agent specific content, learning materials, or compliance documentation is highly desirable.
• Commercially astute, with a strategic and solutions‑focused mindset.
• Collaborative and relationship‑driven, with excellent influencing skills.
• Detail‑oriented and proactive, with a passion for professional standards and industry excellence.
• Confident communicator, comfortable engaging with senior stakeholders and regulatory bodies.