Customer Care Assistant jobs in United Kingdom

We are delighted to be able to advertise band 5 posts for Pencarrow. If you are a qualified RN and interested in a career in critical care nursing and working with an awesome team of Neuro ICU nurses on our 10 bedded unit - then look no further! Pencarrow (Neuro ICU) is a great unit and we are looking for caring, passionate and enthusiastic nurses to join us - at work and socially!

Successful candidates will have the opportunity to care for a wide range of patients requiring multi-system support (Ventilation, MultiCitrate Filters, ICP monitors, and EVDs). We provide specialist care for trauma and neurosurgical patients with multitrauma, acute brain injuries, spinal injuries. Neuro is a great specialty, where the care you deliver really can make all the difference to our pts.

All successful candidates will benefit from an orientation and induction programme run by our established Education team. Staff follow an education pathway, using the Critical Care National Competency Framework. There will also be an opportunity to undertake a 60 credit Critical Care course in conjunction with the University of Plymouth.

Our unit is exciting and supportive where you will have the opportunity to work as part of a highly skilled, dynamic and friendly team. If you are looking for a challenge and are eager to provide a high quality service to patients, relatives and carers then this is the opportunity for you.

Be responsible for co-ordinating and delivering effective quality nursing care for level 1-3 patients within the critical care area, utilising a patient centred model of practice and all available resources to provide excellence in practice.

We also manage a wide range of General ICU patients when required offering a broad range of experiences as we are part of a larger 28 bedded critical care unit.

To provide clinical expertise and work as part of a multidisciplinary team.

Supervision and direction of junior nursing staff, healthcare assistants and learners.

To seek guidance when undertaking or assisting with unfamiliar practices or procedures

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Detailed job description and main responsibilities

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

You are responsible for: -

Ensure high standards of care in accordance with agreed policies, procedures and standards.

Provide and deliver a high standard of nursing care by initiating and co-ordinating the assessment, planning and evaluating of individual patient needs based on evidence and use of relevant nursing models.

Coordinate, report and document any relevant nursing/patient needs, communicating changes with other health care professionals with ongoing responsibility for patient care as they occur.

Promote and deliver health education within the clinical area and advise patient, family and others in health promotion issues.

Engage and interact with carers/family encouraging them to be actively involved in patients care planning as outlined in the unit philosophy.

Demonstrate a commitment to evidence based practice and clinical excellence and play an active role in the introduction of this evidence to improve patient centred care.

This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive. It may be reviewed in the light of changing circumstances following consultation with the post holder. This job description is to be read in conjunction with all current Plymouth Hospitals NHS Trust policies, procedures & guidelines

***Preference will be given to internal Trust staff, as well as Priority and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

• Proven evidence of continued and recent academic and clinical development
• Recent nursing experience within a hospital setting

• Current RN registration with the NMC or due withing 6 months
• Post registration critical care qualification or demonstrable experience amounting to the same.
• In date resuscitation course for both adult and paediatric

• Good communication skills, written and verbal, with the ability to demonstrate fluency, clarity and effectiveness at all levels
• Evidence of effective team working within a clinical environment.
• Ability to prioritise workload
• Demonstrates knowledge of Trust values and commitment to delivering safe, compassionate care.
• Ability to facilitate change withing the work area
• Teaching and mentoring skills
• Team leader or experience in directing and instructing others.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£31,049 to £37,796 a year£31,049 - £37,796 per annum