Customer Care Assistant jobs in United Kingdom

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YOU MAKE US MORE

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people's sight matters—and so do the people who make it possible.

For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it's pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we're united by one mission—delivering world-class eye health, sustainably and at scale.

Construction is well underway on our groundbreaking new centre in Camden, a joint initiative between Moorfields Eye Hospital, UCL Institute of Ophthalmology and Moorfields Eye Charity. This modern, flexible facility will bring together eye care, research, and education under one roof—enabling transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Join our multidisciplinary team of skilled and motivated staff who provide a high quality of care to our patients, both NHS and private. We are committed to your professional development and will provide you with a range of education and in-house training and one-to-one coaching coordinated by a dedicated practice development nurse and senior nursing team.

We are proud to work in theatres where we are renowned as the UK's and international leading centre for ophthalmology surgery. We are looking to recruit Senior Registered Nurses and/or Operating Department Practitioners with a focus on Anaesthetics and Recovery. This is a seven-day service with a range of flexible working patterns including evenings and weekends.

The successful candidate will work in collaboration with the Theatre team, developing excellent working relationships with staff members, consultants and key stakeholders. They will assist in driving sustainable excellence in the safety and quality of care and services. They will support the Quality agenda by monitoring achievements against required standards, identifying risks to quality of care and services and planning, recommending/implementing changes for continuous improvement.

The post holder will be responsible for the assessment, planning and provision of specialist ophthalmic nursing advice and carries out specialist nursing procedures in scrub as well as providing care and support in the clinical OPD setting as part of the perioperative pathway. The post holder will provide supervision to junior staff, students and may undertake research, lead clinical audits in own specialist area. Ensuring the safety and wellbeing of patients and always working in a manner that promotes dignity and human rights through the adoption of person-centred care principles.

The post holder will be responsible for the effective and efficient operational supervision of the department; including a budgetary awareness, clinical governance, staff development and training. The post holder will be expected to provide professional leadership within the clinical area and provide direction and inspirational leadership to all members of the multidisciplinary team within the area for which they are accountable. The post holder will be involved in the development of protocols/guidelines and patient information.

This post is based at our Bedford satellite site.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

The post holder will act as part of a clinical team provided to ensure that clinical care of patients and others using the service receive an efficient and quality service. The post offers the opportunity to further develop clinical and non-clinical skills within the team.

Ensure that equipment is available and in good working order, being mindful of specialty-specific requirements.

Ensure the safer surgery checklist principles are adhered to, taking the lead if necessary ensuring the presence of the entire team. Be prepared to escalate non-compliance to the Clinical Lead for Anaesthetics and Recovery.

Support the Theatre Manager in working collaboratively with Infection Control, Risk Management and corporate nursing to ensure actions from audits and incidents are acted upon and resolved in a timely manner.

The post holder will be responsible for the effective and efficient operational supervision of the department; including a budgetary awareness, clinical governance, staff development and training. The post holder will be expected to provide professional leadership within the clinical area and provide direction and inspirational leadership to all members of the multidisciplinary team within the area for which they are accountable. The post holder will be involved in the development of protocols/guidelines and patient information.

Professional Registration

Essential criteria

• NMC or HCPC Registration

Education

Essential criteria

• Relevant ophthalmic Post-registration qualification.
• Recognised clinical teaching qualification

Experience and Knowledge

Essential criteria

• Recent relevant ophthalmic theatre scrub experience for at least 12 months.
• Experience of running theatre lists in a busy theatre environment.

Skills

Essential criteria

• Able to prioritise own workload and that of others.
• Demonstrate evidence of well-developed clinical practice.
• Able to work on/under own initiative.
• Demonstrates awareness of importance of working as part of a team

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at Moorfields.recruitment@nhs.net.

https://www.moorfields.nhs.uk/work-for-us

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Senior Theatre Nurse (PDF, 392.6KB)
• Staff Benefits (PDF, 865.7KB)
• MEH Privacy Notice (PDF, 138.0KB)