Customer Care Assistant jobs in Regno Unito

An exciting opportunity has become available to join our team of Emergency Care Practitioners working within our Urgent Treatment Centre (UTC) at The Royal Wolverhampton Hospitals NHS Trust, the centre serves the population of Wolverhampton and surrounding areas, providing care to patients with minor illnesses and injuries. We are a busy department, but we ensure that the care we give to our patients is of the highest standard. We ensure that our staff are supported, to encourage personal and professional development and currently expanding our team with potential opportunity for progression and development of Advanced Clinical Practitioner roles.

Candidates will have the following:

• Non-Medical Prescriber
• Experience in Primary Care
• Experience in an urgent care setting such as Out of Hours, an Urgent Treatment Centre or emergency Department
• Excellent knowledge and experience in the assessment and management of minor injury and illness presentations
• Experience of working in an MDT, including mentoring of junior staff

We are looking for suitably qualified health professionals who are passionate about their role, professional development and achieving better outcomes for patients.

The Urgent Treatment Centre at New Cross Hospital, Wolverhampton is open 24 hours a day, 7 days a week throughout the year. The position will be on a rostered basis 24 hrs per day, 7 days per week throughout the year.

Candidates will be able to assess, examine, diagnose and treat adult and paediatric patients with minor injuries and illness within a defined scope of acuity, presentation and within their own professional scope of practice. They will have successfully completed an accredited Health Assessment course, and hold a current non-medical prescribing qualification (V300). A Minor Injuries and Minor Illness module (or equivalent) would be desirable. They will have previous experience working autonomously in an Urgent Care environment.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Successful applicants will join an existing experienced team of practitioners working within the Emergency Services Group.

Candidates will be able to assess, examine, diagnose and treat adultandpaediatric patients with minor injuries and illness within a defined scope of acuity, presentation and within their own professional scope of practice. They will have successfully completed an accredited Health Assessment course, Minor Injuries and Minor Illness module (or equivalent) and hold a current non-medical prescribing qualification (V300). They will have previous experience working autonomously in an Urgent Care environment.

Please refer to job description for further details and information.

• Experience of working as an autonomous practitioner
• Primary Care/Minor illness/ED experience
• Able to work safely under pressure across completing priorities
• V300 Non Medical Prescribing
• Ability to communicate with staff within profession, other professions, patients and carers
• Excellent written and verbal skills

• NMC Registration Nurse orHealth & Care Professional Council registration
• Degree level education [e.g. Registration/speciality related/mentorship]
• Undertaken an accredited Emergency Nurse Practitioner Minor Injuries/Illness Course (or equalivant)
• Evidence of professional updating in last 12 months

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£47,810 to £54,710 a yearpro rota per annum