Customer Care Advisor jobs in United States

Bring your career and talents to our client, where you can have a greater impact, be inspired by our mission, and be excited about your job and future. With growing annual revenues, our client is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers.

As a senior account manager, you'll play a pivotal role in our success by taking ownership of your GP target and ensuring a high level of client satisfaction. Your responsibilities will include:

• Regularly engaging and meeting with customers to understand their needs.
• Building a deep understanding of the customer landscape, competitors, and industry frameworks.
• Collaborating closely with sales support to deliver an effective level of service to clients.
• Working closely with various departments to ensure seamless operations.
• Championing the customer/client at all levels internally, ensuring their needs are met.
• Building new business relationships using existing industry contacts.
• Playing an integral role in new business pitches and taking responsibility for the effective onboarding of new clients.
• Focusing on growing and developing existing clients while actively generating new business.
• Crafting business plans for all key clients.
• Acting as the key interface between the customer and all relevant divisions.
• Working in alignment with relevant vendors & partners to drive success.

Must-Have:

• Proven IT account management or territory sales experience.
• A demonstrable track record of success and results.
• Strong relationship-building skills with a focus on achieving the best outcomes.
• The ability to grasp complex business challenges and offer solutions.
• Capable of working both independently and as a proactive team player.

Personal Attributes:

• Excellent communication skills.
• Self-motivated, always seeking new challenges.
• A proactive thinker with conflict resolution skills.
• Ability to proactively identify and resolve conflict situations.