Customer Service Account Manager

Search Consultancy LTD; Liverpool; On-site; GBP 28,000 - 33,000; Full time

Job summary

A recruitment agency in Liverpool is seeking a Customer Service Account Manager to manage a portfolio of B2B customers. This role involves providing personalized support, managing queries, and building strong customer relationships. The ideal candidate will have at least two years of relevant experience, strong communication skills, and a proactive approach. This is a temp-to-perm opportunity offering a competitive salary and a collaborative team environment.

Qualifications

• Minimum of two years’ experience in account management or a similar customer service role.
• Strong customer-focused mindset with previous customer service experience.
• Proactive approach to managing a B2B customer portfolio.

Responsibilities

• Manage all aspects of account management, including order processing and customer queries.
• Develop a strong understanding of the company’s products to provide customer support.
• Respond promptly to customer enquiries via phone and email.

Skills

Customer-focused mindset

Excellent communication skills

Relationship-building skills

MS Office proficiency

Problem-solving skills

Time management skills

Tools

Microsoft Teams

Job description

Customer Service Account Manager - Temp to Perm

Location: Liverpool L20

Salary: £28,000 per year

Contract: Temporary to Permanent (after 12 weeks)

Working Hours:

Monday - Thursday: 8.00am - 4.30pm

Friday: 8.00am - 3.30pm

We are recruiting for a confident, proactive and customer‑focused Customer Service Account Manager to join an outgoing and collaborative team. This is an excellent temp‑to‑perm opportunity for someone passionate about delivering best‑in‑class customer service while building strong, long‑lasting client relationships.

Reporting into the Customer Service Manager, you will take ownership of a portfolio of B2B customers, providing personalised support and acting as a key point of contact for all account‑related activity. This role plays a vital part in the company’s journey to transform customer experience through trust, collaboration and service excellence.

Key Responsibilities

• Manage all aspects of account management, including order processing, billing, deliveries, and customer queries or complaints.
• Develop a strong understanding of the company’s products to provide accurate and effective customer support.
• Respond promptly and professionally to customer enquiries via phone and email.
• Support customers with order placement, payments, tracking, cancellations and amendments, ensuring a seamless end‑to‑end experience.
• Liaise closely with operations and transport teams to coordinate deliveries.
• Identify up‑selling opportunities that add value for customers.
• Act as a key liaison between customers and internal teams to resolve issues efficiently and positively.
• Build and maintain strong, trust‑based customer relationships.
• Conduct regular customer reviews via Microsoft Teams to ensure expectations and sales forecasts are met.
• Follow agreed processes and procedures to consistently achieve customer service standards.
• Plan and manage your own workload, adapting to changing customer priorities and demand.
• Carry out general administrative duties, including maintaining logs, databases, trackers and spreadsheets.
• Support the wider team with ad‑hoc duties as required.

About You

• Minimum of two years’ experience in account management or a similar customer service role.
• Strong customer‑focused mindset with previous customer service experience.
• Proactive approach to managing a B2B customer portfolio.
• Excellent communication and relationship‑building skills.
• Well‑developed MS Office skills (Word, Excel, PowerPoint and Outlook).
• Highly organised with strong time management skills.
• Confident problem‑solver with the ability to manage queries and resolve issues effectively.
• Able to work collaboratively within a team and independently when required.

Please APPLY NOW for an immediate telephone call!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age