Customer Care Advisor jobs in United Kingdom

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.

As a Sales Executive for HOKA in Northern Ireland, you'll be at the forefront of expanding our brand's presence in the Irish sporting landscape. You'll manage and grow relationships with independent retailers, drive sales, and be a key ambassador for HOKA. This role is about more than numbers-it's about building partnerships, inspiring retail teams, and connecting communities to a brand that champions movement and innovation. You'll collaborate across internal teams and travel regularly, making a real impact on how HOKA is experienced by retailers and consumers alike.

• Manage and grow sales with existing independent retail accounts, while identifying and opening new accounts to expand HOKA's reach
• Deliver seasonal product presentations and secure orders, ensuring retailers are excited and informed about new collections
• Forecast sales and optimize orders to achieve territory goals
• Ensure brand guidelines and standards are consistently upheld across all retail partners
• Train retail staff to become passionate HOKA brand ambassadors, sharing product knowledge and brand heritage
• Execute in-store merchandising and coordinate local promotions to maximize brand visibility
• Organize and participate in consumer events, races, and community activations to engage runners and sports enthusiasts
• Report field activities, market trends, and competitor insights to the company, contributing to strategic decisions
• Collaborate with Sales, Marketing, Customer Service, and Credit Control teams to deliver seamless service and support
• Propose improvements in sales, training, merchandising, and promotional processes to drive efficiency and effectiveness

We celebrate diversity-of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

• Self-Starting, conscientious
• Highly commercial, ambitious, and sales-driven, with a passion for building lasting partnerships
• Happy to multi-task in a fast-paced environment
• Flexible and adaptable to change
• Able to demonstrate a knowledge and passion for the brand
• Reliable.
• Confidence when presenting, with or without PowerPoint

• Previous wholesale experience in a regionally based role, ideally within footwear (preferred but not essential)
• Available to travel extensively within Northern Ireland and occasionally beyond
• Proficient in Microsoft Office, especially Excel and PowerPoint

• Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they're valued.
• Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
• Hybrid & Flexible Working Environment

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.