Hybrid Customer Service Advisor (Residents)

The Royal Borough of Windsor & Maidenhead; Thatcham; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

A borough council in Thatcham is seeking a Contact Centre Advisor to provide excellent customer service. This full-time position involves handling calls and digital communications from residents. Candidates should have GCSE/NVQ in Customer Care and excellent communication skills. The role offers 32 days of annual leave and flexible working for a balanced lifestyle. Training is provided, promoting a collaborative work environment.

Benefits

32 days annual leave

Flexible working

Local Government Pension scheme

Free employee parking

Instant Reward Scheme

Employee Assistance Programme

Qualifications

• Experience in a customer service environment is ideal.
• Self-motivated and customer-focused.
• Full training will be given.

Responsibilities

• Answer phone calls on a range of council services.
• Log, resolve, and escalate enquiries.
• Engage in digital interactions with residents.

Skills

Customer service experience

Excellent communication skills

IT skills

Education

GCSE level/NVQ Customer Care level 2

Job description

A borough council in Thatcham is seeking a Contact Centre Advisor to provide excellent customer service. This full-time position involves handling calls and digital communications from residents. Candidates should have GCSE/NVQ in Customer Care and excellent communication skills. The role offers 32 days of annual leave and flexible working for a balanced lifestyle. Training is provided, promoting a collaborative work environment.