Customer Experience Specialist: Growth & Flexible Hours

Sopra Steria Limited; Killingworth Village; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading consulting firm in the UK seeks a Customer Experience Specialist to support a financial services client. The role involves handling customer calls, resolving queries, and ensuring compliance. Ideal candidates are customer-focused, inquisitive, and confident communicators. Flexible working arrangements and a referral bonus of £500 are offered. Initial training and continuous development will be provided.

Benefits

Referral Bonus: £500

Flexible working arrangements

Dedicated training and career development

Responsibilities

• Handling incoming calls and identifying customer needs with empathy and accuracy.
• Resolving queries clearly, professionally, and in line with quality assurance standards.
• Managing complaints in a supportive and solution-focused way.
• Following compliance, legal, and regulatory requirements.
• Being an active part of a team that values collaboration, respect, and wellbeing.

Skills

Customer-focused

Inquisitive

Confident communicator

Problem-solving

Motivated to learn

Job description

A leading consulting firm in the UK seeks a Customer Experience Specialist to support a financial services client. The role involves handling customer calls, resolving queries, and ensuring compliance. Ideal candidates are customer-focused, inquisitive, and confident communicators. Flexible working arrangements and a referral bonus of £500 are offered. Initial training and continuous development will be provided.