Customer Relations Manager

The Runwood Group; Studley CP; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care provider in the United Kingdom is seeking a Customer Relations Manager to join their Sales & Marketing team. This regional role focuses on selling self-funding beds and ensuring high-quality experiences for clients and their families. The ideal candidate will have a strong background in sales, exceptional service dedication, and strong communication skills. This role offers competitive benefits including 28 days of paid holiday, a pension scheme, and career progression opportunities.

Benefits

28 days Paid Holiday

Pension Scheme

Employee Assistance Scheme

Comprehensive induction and ongoing paid training

Free DBS Check

Opportunities for career progression

Qualifications

• Proven experience in customer relations or sales, preferably in the care industry.
• Ability to establish and nurture relationships with residents, families, and the community.
• Full driving license and access to a car are essential.

Responsibilities

• Responsible for the sale of self-funding beds to meet occupancy targets.
• Devise and implement a marketing strategy based on home and geography.
• Lead key marketing events and promote them across social media.

Skills

Strong background in sales and business development

Exceptional service dedication

Strong communication skills

Job description

Overview

We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. This is a regional role, covering our homes across Nottingham and Warwickshire. The successful Customer Relations Manager will have overall responsibility for the sale of self‑funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self‑funding clients and their families is of the highest quality and seamless move‑ins are achieved on date. Working alongside the marketing team and Sales Manager, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations.

Qualifications & Requirements

We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top‑notch service are also key attributes we are looking for in potential candidates. A full driving licence and access to a car is essential for this role.

About Runwood Homes

Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e‑training programmes at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry. All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances. You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.

Benefits

• 28 days Paid Holiday
• Pension Scheme
• Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure
• Employee Assistance Scheme that is also available to immediate family members
• Comprehensive induction and ongoing, paid training
• Free DBS Check
• Opportunities to progress your career within the company
• Free, on‑site parking