Customer Service Assistant

Your Co-op; Cricklade; On-site; GBP 18,000 - 24,000; Full time

Job summary

A community-focused retailer in Cricklade is looking for a Customer Service Assistant to enhance customer experiences in-store. This role involves ensuring efficient checkouts, maintaining product availability, and creating a welcoming environment. The successful candidate should be customer-focused, confident, and ready to support team members, with shifts that may include evenings and weekends.

Qualifications

• Ability to listen and interact with customers and colleagues.
• Drive to ensure excellent store experiences for customers.

Responsibilities

• Ensure a fantastic store experience for customers.
• Provide a speedy checkout process.
• Replenish stock for product availability.
• Maintain a welcoming store environment.

Skills

Customer focused

Excellent communication

Resilience

Enthusiastic

Confident and friendly

Job description

Being a Customer Service Assistant with Your Co-op is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help us achieve this your shift pattern may include evenings and weekends. Some of your key responsibilities as a Customer Service Assistant would include:

• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times

Ideal Candidate

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature