Spanish and Italian speaking Customer Service Advisor

French Selection UK; Watford; Hybrid; GBP 30,000; Full time

Job summary

A well-established and award-winning company is seeking a Spanish and Italian speaking Customer Service Advisor to join their team in Watford. The role involves managing customer orders, supporting a technical team, and interacting with clients to ensure satisfaction. The ideal candidate will be fluent in both languages, have relevant customer service experience, and thrive in a fast-paced environment. Hybrid working is available.

Qualifications

• Fluent in Spanish and Italian (written and spoken) – Essential.
• Previous experience in customer service and/or sales support – Essential.
• Dynamic personality and team player.

Responsibilities

• Manage the ordering process from enquiry to delivery.
• Support the technical team with enquiries and ticket updates.
• Provide excellent customer service and coordinate deliveries.

Skills

Fluent in Spanish

Fluent in Italian

Excellent communication skills

Customer service

Proactive and dynamic personality

Tools

MS Office

Job description

Spanish and Italian speaking Customer Service Advisor

Watford

Ref: 8169SI

Company Profile

A well-established and award-winning company with international operations.

Responsibilities

Spanish and Italian speaking Customer Service Advisor
Salary: up to £30,000 per annum
Location: Watford
Hybrid working available
Ref: 8169SI

Main Duties:
To provide excellent customer service and administrative support.

The Role:
– To manage the ordering process from initial enquiry to delivery
– To support the technical team with opening and updating tickets for technical enquiries
– To manage existing accounts and client contract information
– To manage credit or debit notes
– To coordinate deliveries in line with client requirements and update client accordingly
– To liaise with other departments regarding client requirements or changes and communicate accordingly
– To respond to incoming enquiries and provide excellent customer service

Candidate's Profile

– Fluent in Spanish and Italian (written and spoken) – Essential
– Previous experience in customer service and/or sales support – Essential
– Proactive, confident and dynamic personality
– Excellent communication skills and a team player
– Computer literate (MS Office, Internet)
– Able to work in a fast -paced environment